Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Generic

GAIL A GRIFFIN

Chattanooga,TN

Summary

Regional Property Director of Operations, Regional Property Manager, Senior Property Manager/Community Manager/Business Manager - Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations of Affordable Housing

Team leader skilled at operating multiple properties efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

24
24
years of professional experience
5
5
Certificate

Work History

Regional Property Director of Operations

Millennia Housing Management LTD.
08.2016 - 06.2023
  • Responsible for managing 13 Affordable and Multi Family Properties, 2000 units, with 64 staff throughout the Southeast including TN, FL and KY. Management plans including investment objectives, compliance goals marketing, and asset quality.
  • Mentor, coach, supervise and develop site staff.
  • Work with Maintenance Supervisor to ensure timely preparation of rent ready apartments to fully meet the demand of the market.
  • Property management, safety standards and employee and resident responsibility.
  • Help determine, implement and follow up on any corrective action plans for deficiencies found at property.
  • Also, responsible for taking care of all escalated complaints from residents.
  • 221 Units of S8/SR units and Tax Credit Units.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Monitored budget and utilized operational resources.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality

Senior Property Manager

PK Management
01.2012 - 01.2016
  • Supervise day-to-day operations of entire on-site team, ensuring that all policies and procedures are being followed.
  • Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.
  • Maintain positive living environment for community residents through prompt conflict resolution and consistent follow-up.
  • Manage and maintain all aspects of overall community budget and finances.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services
  • Attracted tenants by advertising vacancies and personally showed units to potential renters.
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Business Manager

Pinnacle Housing Group
02.2011 - 01.2012
    • Communicated with customers and vendors positively with particular attention to problem resolution.
    • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
    • Assisted with hiring process and training of new employees.
    • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.

Community Manager of Scattered Sites

Chattanooga Housing Authority
04.2007 - 01.2011
  • Responsible for managing 8 Scattered Sites.
  • Negotiated leases and rental agreements, management of tenant files and tenant complaints.
  • Maintained 100% occupancy and 99% collections.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Kept properties in compliance with local, state and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Evaluated property conditions and recommended improvements.

Education

Associate of Science - Business Administration And Management

Edmondson Jr. College
Chattanooga, TN
05.1980

High School Diploma -

Howard High School
Chattanooga, TN
05.1976

Skills

  • Tax Credit Specialist
  • Certified Occupancy Specialist
  • Fair Housing Coordinator
  • Office Management
  • Housing Choice Vouchers
  • Team Building & Supervision
  • Staff Development & Training
  • Policies & Procedures Manuals
  • 236's & Home Program
  • Lease Ups
  • Report & Document Preparation
  • Spreadsheet & Database Creation
  • Accounts Payable/Receivable
  • Bookkeeping & Payroll
  • Project Base Section 8
  • Negotiate Contracts and Bids
  • Records Management
  • Meeting & Event Planning
  • Inventory Management
  • Expense Reduction

Certification

  • Tax Credit Specialist, TCS
  • Certified Occupancy Specialist, COS
  • Fair Housing Coordinator, FHC
  • Certified Property Managers


All certifications were obtained through NCHM - National Center for Housing Management and NAHMA - National Affordable Housing Management Association


Timeline

Regional Property Director of Operations

Millennia Housing Management LTD.
08.2016 - 06.2023

Senior Property Manager

PK Management
01.2012 - 01.2016

Business Manager

Pinnacle Housing Group
02.2011 - 01.2012

Community Manager of Scattered Sites

Chattanooga Housing Authority
04.2007 - 01.2011

Associate of Science - Business Administration And Management

Edmondson Jr. College

High School Diploma -

Howard High School

Accomplishments

  • 2023 Community Service Award presented by ICCM Archbishop H. Michael Chitwood
  • 2022 Homage Award Winner presented by Chattanooga Business Elite
  • Awarded first annual Excellence Award from the Chattanooga Hamilton County Regional Planning Agency as an outstanding example of Resident Development.
  • Oversaw Capital projects such as installation of cameras throughout the building, renovating office space, 482 windows installed and also had new elevators installed.
  • Won the Most Improved Property of Year in 2015 from PK Management.
  • Also achieved COQ designation (Communities of Quality) with NAHMA.
  • Maintain a staff of professionals to achieve goals that are asked of the company.
  • Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
  • Received "Best Performance Award" at a family site in customer satisfaction Decreased office expenditures by 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.
  • Maintain Low Income Housing Tax Credit program as well as Public Housing Program simultaneously, revised flat rent schedule for the Chattanooga Housing Authority, decreased turnaround time per unit as well as decreased utility usage by implementing "Ways of Conserving Energy.


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