Gailen Yancey
Waynesboro,VA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
35
35
years of professional experience
Work History
Employee Benefits Account Executive
McGriff Insurance Services
08.1988 - 12.2023
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Contributed to team objectives in fast-paced environment.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Consulted with businesses to supply accurate product and service information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Prepared additional quotes for current clients to upsell products and services.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Stayed current on company offerings and industry trends.
- Met and exceeded service level goals to achieve standards and expectations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Waynesboro High School
Waynesboro, VA06.1982
Skills
- Account Retention
- Excellent Communication
- Customer Service
- Decision-Making
- Problem Resolution
Timeline
Employee Benefits Account Executive
McGriff Insurance Services
08.1988 - 12.2023
High School Diploma -
Waynesboro High School
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