Gail S Hurley
Cottonwood Heights,Utah
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Integral It Services
05.2023 - 07.2024
- Administrative Assistant at a small, locally-owned IT company with a team of 10 employees Hired to be the Administrative Assistant at a second location.
- The primary responsibility involved assisting the Office Manager with daily tasks, answering all incoming calls, utilizing CRM to initiate service tickets, assigning jobs to the most appropriate technician, and promptly responding to follow-up calls, emails, and texts.
- Welcoming walk-in customers, coordinating appointments, performing errands, and emphasizing the significance of Integral IT Services' culture in daily activities.
- In November 2023, a new location was established in Sandy, Utah, to which I was subsequently transferred.
- Maintaining constant contact with the Office Manager and each technician through phone or an internal messaging system.
- Confirmed that all office essentials are replenished for both sites.
Member Services Agent
Mountain America Federal Credit Union
07.2021 - 03.2023
- A high-volume, inbound call center role that transitioned into a remote work-from-home position.
- Delivered outstanding service to credit union members by employing MACU's AAA system, which involves Assessing members' needs, Advising on solutions to meet those needs, and Assisting with transactions. This may include opening new accounts, managing existing ones, and detailing the products and services that best fulfill the members' requirements while achieving the credit union's goals.
- Placing a strong emphasis on identifying members' needs, educating them on options for managing financial transactions through MACU's tools, resources, and technology, and cross-selling products and services as needs emerge through a consultative approach.
Education
Business Administration
Southern Utah University
Cedar City, UTBusiness Administration
Weber State University
Ogden, UTSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- Customer and client relations
- Documentation and Recordkeeping
- Dedicated Team Player
- Meticulous attention to detail
Timeline
Administrative Assistant
Integral It Services
05.2023 - 07.2024
Member Services Agent
Mountain America Federal Credit Union
07.2021 - 03.2023
Business Administration
Southern Utah University
Business Administration
Weber State University
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