Gailyn Lugo
Ocala
Summary
Motivated and reliable professional with hands-on experience in new & upcoming technologies and a strong commitment to continuous improvement. Proficient in using new tools to tackle challenges and boost productivity. Recognized for adaptability in fast-paced environments, consistently contributing to the advancement of technology initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optometric Technician
Eye Care Center of Ocala-Ocala, FL
11.2023 - Current
- Performed preliminary eye examinations, including visual acuity tests and color vision screenings
- Assisted optometrist in conducting comprehensive eye exams, documenting patient history and symptoms
- Administered diagnostic tests such as tonometry, retinoscopy, and keratometry to assess ocular health
- Prepared patients for specialized procedures like contact lens fittings or visual field testing
- Maintained accurate electronic medical records of patient information, test results, and treatment plans
- Educated patients on proper eyewear care and usage, providing recommendations based on their lifestyle needs
- Managed inventory of ophthalmic supplies and ensured availability of necessary equipment for daily operations
- Collaborated with optical team to assist patients in selecting frames that fit their prescription requirements and personal style preferences
- Cleaned and maintained ophthalmic instruments to ensure optimal performance and prevent cross-contamination
- Assisted in fitting specialty contact lenses for patients with conditions like astigmatism or keratoconus
Billing Assistant
Ocala Spine & Injury-Ocala, FL
04.2018 - 08.2022
- Insurance claim payment entry (Posting EOBs)/patient data entry and PIP Suit management. Experience with aging report/collections and sending out medical claims.
- Processed medical insurance claims and ensured accurate billing for a high volume of patients
- Verified patient information, including demographics and insurance coverage, to ensure proper claim submission
- Reviewed medical documentation and coded procedures accurately using ICD-10 and CPT coding systems
- Submitted electronic claims to insurance companies through various billing software platforms
- Followed up on unpaid or denied claims, identifying errors or discrepancies and resolving them in a timely manner
- Managed accounts receivable by reconciling payments, posting adjustments, and pursuing outstanding balances
- Collaborated with healthcare providers to obtain necessary documentation for claim submission or appeal processes
- Maintained knowledge of current insurance regulations, policies, and guidelines to ensure compliance in billing practices
- Assisted patients with questions regarding their insurance coverage, explaining benefits and assisting with claim inquiries
- Performed regular audits of billing records to identify potential issues or inaccuracies in coding or documentation
- Implemented process improvements that resulted in increased efficiency in the billing department workflow
- Trained new staff members on medical billing procedures, software usage, and industry best practices
Education
GED -
Pathways To Graduation
Staten Island03.2018
Skills
- Medical Billing
- Detail-Oriented
- Appeals
- Physiology/Ophthalmology knowledge
- Data entry
- Medical insurance appeals management
- Equipment troubleshooting
- Microsoft Office
- Communication skills
- Hardware support
- Medical office experience
- HIPAA
- Customer service
- Technical/OS Proficiency
- Intermediate Computer skills
- Problem & Time Management
- Equipment/System maintenance
- IT Experience
- Insurance claim appeals processing
- Data analysis skills
- Computer hardware
- CPT coding
- Anatomy knowledge
- Organizational skills
- EHR/EMR systems
- Medical scheduling
- Team Work
- Application installations
Languages
Spanish - Intermediate
English
Certification
- Life & Health Insurance License
- Driver's License
Timeline
Optometric Technician
Eye Care Center of Ocala-Ocala, FL
11.2023 - Current
Billing Assistant
Ocala Spine & Injury-Ocala, FL
04.2018 - 08.2022
GED -
Pathways To Graduation