Gairy Lee
Rego Park,NY
Summary
Dynamic Technology Delivery Analyst with a proven track record at Omnicom, excelling in Microsoft 365 administration and delivering executive-level support. Spearheaded Windows 11 upgrades for 400+ devices, ensuring compliance and security standards. Recognized for exceptional problem-solving skills and maintaining high customer satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Technology Delivery Analyst / Technical Analyst L3–L4
Omnicom
03.2021 - Current
- Omnicom is a global leader in marketing and communications, supporting mission-critical creative, media, and technology operations for world-class brands in a fast-paced, demanding enterprise environment.
- Delivered L3–L4 technical support for 800+ users, including C-level executives, across on-site, remote, and home-office environments, ensuring seamless operations.
- Led Windows 11 enterprise upgrades for 400+ devices, coordinating large-scale endpoint patching to enhance system performance and security.
- Administered Microsoft 365 and Intune policies for access, compliance, and security measures like BitLocker encryption and patching to maintain system integrity.
- Implement multi-factor authentication and ensured endpoint compliance to enhance security protocols.
- Install, troubleshoot, support, and maintain Windows 10/11 and macOS endpoints
- Support Citrix, VMware, and VDI environments, resolving access, performance, and connectivity issues
- Modify and edit PowerShell scripts to support imaging, automation, and endpoint maintenance
- Omnicom is a global leader in marketing and communications, supporting mission-critical creative, media, and technology operations for world-class brands in a fast-paced, demanding enterprise environment.
IT Support Specialist
Publicis Groupe
08.2015 - 03.2021
- Publicis Groupe is a global marketing, communications, and digital transformation leader supporting Fortune 500 clients in fast-paced, deadline-driven environments.
- Supported 2,500+ users across 17+ agencies in high-volume, SLA-driven service desk environment, ensuring timely issue resolution and minimizing downtime
- Built, imaged, deployed, and maintained Windows and macOS systems to provide reliable technology solutions
- Delivered executive-level white-glove support, improving user satisfaction and optimizing operational workflows
- Maintained 95–100% customer satisfaction scores
Skills
- Microsoft 365 administration
- Intune management
- Active Directory services
- Azure Active Directory
- Multi-factor authentication
- BitLocker encryption
- Security assessments
- Endpoint protection
- Windows 10/11 administration
- Virtual desktop infrastructure
- Citrix virtualization
- VMware solutions
- MacOS support
- iOS and Android management
- Okta identity management
- Compliance management
- Financial compliance
- Healthcare compliance
- PowerShell scripting
- Service desk operations
- Remote troubleshooting
- Problem solving
- Project coordination
- Team collaboration
- Organizational skills
- Multitasking
- Communication skills
- Executive-level support
- Communication skills
Quantified Impact
- Supported 2,500+ enterprise users across 17+ agencies within Interpublic Group (IPG) environments
- Supported 800+ users, including C-level executives, within Omnicom enterprise environments
- Led and assisted with deployment and upgrades for 400+ devices (Windows 11 LTSC/LTSB)
Timeline
Technology Delivery Analyst / Technical Analyst L3–L4
Omnicom
03.2021 - Current
IT Support Specialist
Publicis Groupe
08.2015 - 03.2021