Gaitree Mohabir
Saint Albans
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Operations Manager
Hudson News
Jamaica
06.2024 - Current
- Managed daily operations to ensure efficient workflow and productivity.
- Oversaw inventory management and supply chain processes for 5+ stores.
- Developed standard operating procedures to enhance operational efficiency across teams.
- Managed scheduling, training and inventory control.
- Developed and implemented operational procedures to ensure quality standards are met.
- Coordinated staff scheduling to meet peak customer demand and service needs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Presented performance and productivity reports to supervisors.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Supervisor
Hudson News
Jamaica
05.2021 - 06.2024
- Supervised daily operations and staff performance in a fast-paced retail environment.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels, ensuring product availability and organization.
- Resolved customer inquiries and complaints with effective communication skills.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies and procedures.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Specialty Sales Associate
Hudson News
Jamaica
07.2017 - 01.2019
- Engaged customers by providing product knowledge and recommendations.
- Managed inventory levels to ensure product availability on the sales floor.
- Collaborated with team members to maintain a clean and organized store environment.
- Assisted in visual merchandising to enhance product displays and attract customers.
- Trained new staff on sales techniques and customer service standards.
- Resolved customer inquiries and complaints promptly and effectively.
- Assisted customers with selecting merchandise appropriate to their needs and preferences.
- Answered customer questions regarding product features, benefits, and availability.
- Provided exceptional customer service by greeting customers in a friendly, knowledgeable manner.
- Collaborated with store team to ensure effective implementation of merchandising strategies.
- Maintained product displays, restocked shelves, and rotated stock as needed.
- Received and processed cash and credit payments for in-store purchases.
- Demonstrated expertise of products by providing detailed information on product features and benefits.
- Managed returns promptly according to company procedures ensuring maximum customer satisfaction.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Supervisor
Hudson News
Jamaica
08.2014 - 07.2017
- Supervised daily operations and staff performance in a fast-paced retail environment.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels, ensuring product availability and organization.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with management to develop staff training programs and initiatives.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies and procedures.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Associate
Hudson News
Jamaica
09.2011 - 08.2014
- Assisted customers in selecting products and provided product information.
- Managed inventory levels and restocked items as needed throughout the store.
- Operated cash register and processed customer transactions efficiently.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
Education
Corentyne Comprehensive High School
GuyanaSkills
- Operations management
- Inventory control
- Process improvement
- Quality standards
- Customer satisfaction
- Scheduling
- Staff training
- Performance monitoring
- Conflict resolution
- Team leadership
- Strategic planning
- Effective communication
- Problem solving
- Time management
- Decision making
- Consultative sales
- Conflict mediation
- Work flow planning
- Multidisciplinary collaboration
- New product introductions strategies
- Emergency response
- Employee motivation
- Customer relationship management
- Troubleshooting and problem solving
- Business strategy development
- High-pressure environments
- Cultural awareness
Timeline
Operations Manager
Hudson News
06.2024 - Current
Supervisor
Hudson News
05.2021 - 06.2024
Specialty Sales Associate
Hudson News
07.2017 - 01.2019
Supervisor
Hudson News
08.2014 - 07.2017
Sales Associate
Hudson News
09.2011 - 08.2014
Corentyne Comprehensive High School