Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gaitri Surujbali

Central Islip,NY

Summary

Highly organized and results-driven HR professional with over 8 years of experience in workforce assessment, employee recruitment, training, and payroll management. Adept at exceeding targets and enhancing organizational performance through strategic thinking and hands-on execution. Proven ability to prioritize tasks, manage multiple projects, and meet deadlines in fast-paced environments.

Skilled in building and maintaining positive relationships with employees and management, with a commitment to adhering to laws and regulations. Strong problem-solving and analytical abilities, leveraging data insights to inform HR strategies and improve organizational efficiency. Recognized for effective communication, interpersonal skills, and a dedication to employee development and retention.

Known for adaptability, reliability, and a proactive approach to tackling challenges. Passionate about driving team success and advancing organizational objectives with enthusiasm and innovation. Poised to deliver impactful solutions and contribute to continuous growth in dynamic environments.

Overview

20
20
years of professional experience

Work History

Workforce Management Specialist

Sleepy's/Mattress Firm
01.2015 - Current
    • Manage staffing and scheduling based on business needs, ensuring optimal resource allocation for operational efficiency
    • Analyze business requirements and develop plans to meet current and future staffing needs, adjusting to seasonal trends
    • Oversee training and development programs for new hires and existing staff, fostering employee growth and performance excellence
    • Monitor employee time and attendance, ensuring payroll accuracy and compliance with labor laws to avoid penalties
    • Manage payroll distribution, timesheets, and staff bonuses, tracking hours and ensuring correct payment using ADP and Workday
    • Played a key role in streamlining payroll and attendance processes, reducing payroll discrepancies and ensuring timely and accurate payments for over 100+ employees
    • Collaborate with senior leadership on resource planning, budgeting, and process optimization to meet business goals
    • Lead monthly operational meetings to assess team performance, discuss operational strategies, and implement corrective actions as needed
    • Successfully reduced scheduling inefficiencies through the implementation of automated scheduling tools and data-driven insights
    • Improved employee retention by creating targeted development programs and improving communication between staff and management
    • Implemented training initiatives that resulted in team productivity
    • Key Achievement: Reduced staffing inefficiencies by improving scheduling strategies and workforce forecasting

Customer Service Representative

Sleepy's
01.2014 - 01.2015
    • Delivered exceptional customer service via phone, email, and in-person interactions, resolving issues with prompt and effective solutions
    • Assisted customers with product information, delivery inquiries, and issue resolution, ensuring a positive experience from start to finish
    • Consistently achieved performance targets related to customer satisfaction, response time, and issue resolution
    • Key Achievement: Earned recognition multiple times for consistently exceeding performance expectations

Personal Assistant

Private Employer, Mary Kivel
01.2011 - 01.2014
    • Provided comprehensive personal and business support, including managing calendars, scheduling meetings, handling travel arrangements, and making financial decisions on behalf of the employer
    • Coordinated a wide range of administrative tasks such as handling household bills, purchasing goods, and organizing family events
    • Acted as a liaison with vendors, contractors, and other service providers to ensure smooth household and business operations
    • Developed and maintained a detailed filing system to track personal and professional documents
    • Key Achievement: Successfully coordinated travel for multiple business and personal events, improving overall time management for the employer

Customer Service Representative

Consolidated Edison of New York
01.2008 - 01.2010
    • Managed high-volume calls regarding gas and electric service emergencies, troubleshooting issues and coordinating rapid resolutions
    • Handled customer inquiries related to billing, service plans, and outage management, ensuring clear communication and timely follow-up
    • Maintained accurate customer records, processed payments, and provided recommendations for additional services based on customer needs
    • Key Achievement: Recognized for consistently resolving customer issues on the first call and maintaining high satisfaction ratings

Administrative Assistant / Customer Service Representative

Hair Club of New York
01.2008 - 12.2008
    • Coordinated administrative tasks including answering calls, scheduling appointments, and handling customer inquiries
    • Processed payments and maintained accurate daily financial records, ensuring a balanced cash flow
    • Assisted in promotional efforts, building relationships with clients to enhance customer loyalty and retention
    • Key Achievement: Improved client retention through personalized customer service and follow-up communications

Operations Coordinator

Aldine Incorporated
01.2007 - 01.2008
    • Coordinated the logistics of customer merchandise deliveries, ensuring accurate and timely dispatches
    • Operated machinery and equipment in adherence to SOPs, maintaining logs of usage and performance
    • Responded to customer inquiries, addressing concerns and diffusing potential conflicts to maintain positive client relationships
    • Key Achievement: Reduced operational delays by streamlining the delivery process and improving communication with the shipping department

Guest Services Representative

Holiday Inn Express Kennedy Airport
01.2005 - 01.2007
    • Supervised a team of clerical and administrative support staff to ensure efficient daily operations and high guest satisfaction
    • Trained new employees on customer service protocols and operational procedures
    • Provided VIP concierge services to celebrity and high-profile clients, ensuring personalized care and attention to detail
    • Collaborated with management to identify opportunities for process improvements, resulting in more efficient operations
    • Key Achievement: Increased guest satisfaction scores through personalized guest services and proactive issue resolution

Education

Associates - Psychology

South University of Georgia
01.2014

City College of New York -

City College of New York
01.2008

Diploma - Mechanical Engineering

Thomas A. Edison Technical & Vocational H.S.
01.2003

Skills

  • Problem-solving
  • Strategic thinking
  • Time and attendance management
  • Employee development
  • Operational data analysis
  • Project management
  • Cross-functional initiatives
  • Workforce management software
  • Verint Impact 360
  • GMT Planet
  • NICE IEX
  • InContact
  • Resource planning
  • Staffing requirements
  • Schedule coordination

Timeline

Workforce Management Specialist

Sleepy's/Mattress Firm
01.2015 - Current

Customer Service Representative

Sleepy's
01.2014 - 01.2015

Personal Assistant

Private Employer, Mary Kivel
01.2011 - 01.2014

Customer Service Representative

Consolidated Edison of New York
01.2008 - 01.2010

Administrative Assistant / Customer Service Representative

Hair Club of New York
01.2008 - 12.2008

Operations Coordinator

Aldine Incorporated
01.2007 - 01.2008

Guest Services Representative

Holiday Inn Express Kennedy Airport
01.2005 - 01.2007

Diploma - Mechanical Engineering

Thomas A. Edison Technical & Vocational H.S.

Associates - Psychology

South University of Georgia

City College of New York -

City College of New York

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Gaitri Surujbali