Gakira Williams
St Louis,MO
Summary
Proven Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at Mercy and other healthcare facilities. Skilled in phlebotomy techniques and patient education, demonstrating leadership by cross-training in various clinical areas. Achieved significant improvements in patient satisfaction and operational efficiency, embodying a strong understanding of HIPAA compliance and customer service excellence. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Floating Medical Assistant
Mercy
04.2024 - Current
- Expedited physician workflow through the timely preparation of exam rooms, stocking supplies, and gathering necessary documentation.
- Reduced wait times by effectively triaging patients based on urgency of care needs during high-volume periods at the clinic.
- Supported clinical operations by performing routine laboratory tests and preparing specimens for offsite analysis.
- Strengthened continuity of care through effective follow-up communication with patients regarding test results, medication adjustments, and appointment reminders.
- Increased patient satisfaction with thorough pre-appointment preparations, including reminders, intake forms, and insurance verifications.
- Contributed to team success by cross-training in various clinical areas to provide coverage when needed.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information for charting purposes or appointment scheduling.
- Collaborated closely with providers to develop customized care plans for individual patient needs, improving patient outcomes and satisfaction levels.
- Enhanced patient care by providing direct assistance to physicians during examinations and procedures.
- Assisted with the administration of vaccinations, injections, or medications under provider supervision to ensure proper treatment delivery.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Measured patient pulse oximetry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
Medical Assistant
Max Benzaquen MD
01.2021 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient spirometry.
Medical Assistant
Family Care Health Center
08.2019 - 01.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Customer Service Representative
Concentrix
09.2016 - 06.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
Diploma Medical Assistant -
Saint Louis College of Health Careers
St Louis, MO04.2019
GED -
Hi-Set
St Louis, MO06.2016
Skills
- Vital signs monitoring
- Stress Management Strategies
- HIPAA Compliance Understanding
- Leadership and supervision
- Phlebotomy Techniques
- Appointment Setting Efficiency
- Healthcare Industry Knowledge
- Infection control protocols
- Immunization Administration
- Patient Scheduling Expertise
- Emergency Response Preparedness
- Sterilization procedures
- Patient Education Delivery
- Customer Service
- Reliable team player
- Direct Patient Care
- HIPAA Compliance
- Medical Office Organization
Certification
CPR
BLS
Languages
Arabic
Limited Working
Timeline
Floating Medical Assistant
Mercy
04.2024 - Current
Medical Assistant
Max Benzaquen MD
01.2021 - 12.2023
Medical Assistant
Family Care Health Center
08.2019 - 01.2021
Customer Service Representative
Concentrix
09.2016 - 06.2019
Diploma Medical Assistant -
Saint Louis College of Health Careers
GED -
Hi-Set
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