Gal Cohen

• Responded promptly to leasing inquiries via phone, email, and walk-ins.
• Developed strong rapport with prospective tenants by consistently providing exceptional customer service.
• Supported a team of leasing agents in day-to-day operations for a newly launched residential high-rise in NYC, ensuring smooth execution of the lease-up process.
• Maintained and updated real-time unit availability, pricing, and lease status using property management systems (e.g., StreetEasy, Resources).
• Entered and tracked leads in CRM systems, generating weekly leasing reports and occupancy updates for the team.

• Negotiated, facilitated and managed real estate transactions for both rental and sale
• Developed and maintained relationships with clients through networking, postcards and cold calling
• Communicated with clients to understand property needs and preferences
• Marketed client properties through websites, social media and real estate guides
• Advised clients on market conditions and provided pricing recommendations
• Guided both renters and buyers through the New York City real estate processes
• Analyzed comparable properties to maintain understanding of the market and recommend pricing adjustments where applicable

• Managed a select team in both sales and service operations
• Increased sales by 30% over the first year through efficient team management and customer service skills
• Expanded customer base through email blasts and follow up to enhance conversion rates
• Maintained weekly and monthly reports
• Created monthly schedules for employees

• Enhanced customer service skills through representing high-end skincare
• Recommended merchandise to customers based on needs and preferences
• Effectively reached 1st and 2nd quarter 2014 Kiehl's goals
• Supported sales training and provided orientations for new sales associates
• Assisted business managers in keeping track of daily, weekly and monthly records
• Exceeded sales goals and won store-wide competition