Summary
Overview
Work History
Education
Skills
Timeline
Gala Gustafson

Gala Gustafson

West Des Moines,IA

Summary

Highly organized and dependable professional with a knack for effectively managing multiple priorities while maintaining a positive attitude. Proven track record of meeting team goals by willingly taking on additional responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.

Overview

5
5
years of professional experience

Work History

Assistant Clubhouse Manager

WAKONDA CLUB
04.2022 - 01.2025


  • Train new personnel and reinforce standards
  • Cultivate a team environment that provides exceptional customer service while directing the team to ensure all staff members perform at a consistently high level
  • Provide support to team members during peak periods and when scheduling conflicts arise
  • Provide excellent customer experience through strong customer skills
  • Interact with members, ensure members needs are met, complaints are resolved, make confirmation calls, and help ensure service is quick and efficient to create positive members experiences
  • Assist with inventory and controlling expenses
  • Help maintain The Clubhouse appearance and redemption presentation

Bartender

Des Moines Country Club and Golf
09.2019 - 05.2022
  • Perform open and closing duties independently
  • Provides excellent customer service to all members
  • Kept bar organized and clean during busy hours
  • Mixed and served alcoholic and non-alcoholic beverages according to established recipes
  • Developed strong working relationships with members and staff
  • Assessed bar inventory and completed requisition sheets to restock supplies
  • Trained and mentored new team members in proper bar operations.

Server/bartender

Hyperion Field Club
02.2021 - 04.2022

  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to members needs.
  • Utilized communication practices with kitchen staff to deliver members meals in timely manner.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

None - Health in Science

Kaplan University, Urbandale, IA

Skills

  • Staff Leadership
  • Staff Training
  • Client Relationships
  • Delegating Assignments and Tasks
  • Food and beverage management
  • Adaptability and flexibility
  • Quality assurance
  • Managing reservations and large parties
  • Recruitment and hiring
  • Organizational skills
  • Serve customers
  • Inventory control
  • Team leadership

  • Multitasking
  • Customer satisfaction
  • Employee performance evaluations
  • Leadership
  • Continuous improvement
  • Decision-making
  • Investigating complaints
  • Safe food handling
  • Beverage management
  • Team management
  • Staff scheduling
  • Food safety
  • Performance evaluations
  • Strong leadership
  • Professional demeanor
  • Supply ordering and management
  • Inventory management
  • ServSafe food manager
  • Staff Leadership
  • Front of house management

Timeline

Assistant Clubhouse Manager - WAKONDA CLUB
04.2022 - 01.2025
Server/bartender - Hyperion Field Club
02.2021 - 04.2022
Bartender - Des Moines Country Club and Golf
09.2019 - 05.2022
Kaplan University - None, Health in Science

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Gala Gustafson