Gala McSpadden
Omaha,NE
Summary
Dynamic professional with extensive experience at Oriental Trading Company, excelling in roles from Customer Service Representative to Sr Account Receivable Rep. Demonstrated expertise in invoice processing and exceptional leadership abilities, significantly enhancing team efficiency and accuracy. Skilled in data entry and fostering client relationships, consistently achieving and surpassing goals.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
21
21
years of professional experience
Work History
Sr Account Receivable Rep
Oriental Trading Company
09.2020 - Current
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed payments for invoices .
- Processed invoices with efficiency and accuracy, resulting in decreased discrepancies.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel, and Oracle software to manage invoices and payments.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Training Specialist
Oriental Trading Company
08.2017 - Current
- Trained new personnel hired to fulfill various roles.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Developed lesson plans, instructional materials and training courses.
Assistant Supervisor
Oriental Trading Company
01.2013 - Current
- Worked with management team to implement proper division of responsibilities.
- Support Supervisor by preparing call reviews, monitored performance, and yearly performance reviews.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Work with agent to improve efficiency, boost quality and meet call stats.
- Supervised agents in providing excellent customer service to callers.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Supervised in providing excellent customer service to callers requiring assistance for problems and issues.
Customer Service Representative
Oriental Trading Company
09.2003 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answer incoming calls in busy, fast-paced global call center.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Identified and resolved complaints to satisfy customer problems/issues and encourage future transactions...
Education
High School Diploma -
Omaha South High
4519 S 24th St05-1990
Skills
- Payment scheduling
- Transaction verification
- Data inputting
- Entry verification
- Statement reconciliation
- Report preparation
- Data entry
- Statement review
- Invoice processing
- Excel
- Word
- Account reviewing
- Scheduling
- Multitasking and prioritization
- Scheduling appointments
- Positive and professional
- Office management
- Administrative support
- Information protection
- Organization skills
- Payment management
- Statement issuing
- Aging reports analysis
- Accurate payment posting
- Bill processing
- Credit and collections
- Investigative research
- Billing dispute resolution
- Strong client relations skills
- Accounts receivable expertise
- Information gathering and analysis
- Collections
- Microsoft Excel
- Customer service support
- Debt collection
- Accounts receivable
Timeline
Sr Account Receivable Rep
Oriental Trading Company
09.2020 - Current
Training Specialist
Oriental Trading Company
08.2017 - Current
Assistant Supervisor
Oriental Trading Company
01.2013 - Current
Customer Service Representative
Oriental Trading Company
09.2003 - Current
High School Diploma -
Omaha South High
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