Galajah Dallas
Las Vegas,NV
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
Assurant
Las Vegas, Nevada
06.2024 - Current
- Resolved escalated customer concerns with empathy and accuracy, achieving high satisfaction scores, and repeat customer loyalty.
- Collaborated with cross-functional teams to expedite claims and deliver timely resolutions.
- Participate in team meetings, and share feedback to improve service processes and client satisfaction.
- Assist new representatives by sharing knowledge of systems, policies, and effective client service techniques.
Client Service Representative
Bank of America
05.2019 - 03.2024
- Navigate multiple systems to update client records, verify account details, and process transactions accurately.
- Manage high call volumes and meet performance benchmarks including response time, accuracy, and client satisfaction scores.
- Serve as the primary point of contact for clients, assisting with inquiries, account management, and service requests.
- Guided clients through claims processes, ensuring compliance with policies and proper documentation.
Digital Ambassador Intern
Bank of America
10.2017 - 04.2019
- Prepared project presentations and reports to assist senior staff.
- Acted as a resource for colleagues by supporting them in assisting clients with digital banking needs.
- Educated clients on the use of digital banking platforms, mobile apps, and online services to improve accessibility and convenience.
- Collaborated with internal teams to share client feedback and recommend improvements to digital services.
- Assisted customers in adopting digital solutions by demonstrating features, troubleshooting issues, and answering questions in real time.
Education
Associate of Applied Science - Accounting
College of Southern Nevada
Las Vegas, NV01-2020
Skills
- Professional customer interaction and etiquette
- Providing guidance and feedback to peers
- Advanced customer support and issue resolution
- Contributing to special projects and continuous improvement initiatives
- Documentation and note-taking accuracy
- Resilient and adaptable to organizational changes
- Critical thinking to drive effective solutions
- Expert at prioritizing tasks and achieving objectives
- Critical thinking
Accomplishments
- Recognized as Employee of the Month for outstanding customer service.
- Received multiple kudos calls from clients for excellent support.
- Maintained high customer satisfaction ratings surveys through effective problem-solving.
Timeline
Senior Customer Service Representative
Assurant
06.2024 - Current
Client Service Representative
Bank of America
05.2019 - 03.2024
Digital Ambassador Intern
Bank of America
10.2017 - 04.2019
Associate of Applied Science - Accounting
College of Southern Nevada