Galan Turner
Fort Lauderdale ,FL
Summary
Dynamic Customer Service Representative with a proven track record at Wyndham Resorts, excelling in conflict resolution and customer retention. Leveraging critical thinking and active listening skills, I consistently enhanced customer satisfaction and loyalty, effectively managing high-stress situations and improving resolution times. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wyndham Resorts
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
Customer Service Representative
Chewy.com
04.2022 - 12.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved customer satisfaction by promptly addressing and resolving email inquiries.
- Demonstrated adaptability by staying informed about updates in company policies or product offerings that impacted customer experiences.
Education
Rubys Academy For Health Occupations
Sunrise, FL2016
Penn Foster High School
Scranton, PA10.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Wyndham Resorts
12.2024 - Current
Customer Service Representative
Chewy.com
04.2022 - 12.2024
Rubys Academy For Health Occupations
Penn Foster High School
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