Galbriel Young

Front Desk Receptionist Skill Set:** -

**Customer Service Excellence:** Proven ability to provide exceptional customer service in a spa or salon setting, welcoming clients warmly, addressing their inquiries, and ensuring a comfortable and pleasant experience from check-in to check-out. -

**Appointment Scheduling:** Proficient in managing appointments, coordinating schedules, and utilizing booking software to efficiently schedule appointments and accommodate client preferences. -

**Product Knowledge:** Familiarity with waxing and skincare products, able to recommend suitable products based on client needs and preferences, and effectively upsell retail items to enhance customer experience and increase sales. -

**Confidentiality and Discretion:** Demonstrated understanding of the importance of client privacy and confidentiality, handling sensitive information with discretion and professionalism. -

**Organization and Multitasking:** Skilled at managing multiple tasks simultaneously, including answering phones, responding to emails, processing payments, and maintaining a tidy and organized reception area. - **Problem Solving:** Ability to handle client concerns and resolve issues effectively and diplomatically, ensuring client satisfaction and retention. -

**Team Collaboration:** Collaborative team player, capable of working closely with estheticians and other staff members to ensure seamless coordination and delivery of services. -

**Communication Skills:** Excellent verbal and written communication skills, able to effectively communicate with clients, colleagues, and management, and convey information clearly and professionally.