Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Gale Coplin

Dorchester,MA

Summary

Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.

A counseling professional with proven capability to support and guide residents through daily challenges and personal development. Known for fostering safe and supportive environment while effectively managing conflict and ensuring residents' well-being. Team-oriented, adaptable, and committed to achieving positive outcomes through collaboration and responsive care.

Overview

17
years of professional experience
1
Certification

Work History

VinFen Corporation

ACCS Residential Counselor
05.2008 - Current

Job overview

  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Provided crisis management and intervention during emergency situations.

HallKeen Management

Residential Coordinator
10.2022 - 05.2023

Job overview

  • Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
  • Established policies and procedures for handling emergency situations, providing guidance for staff members during crises.
  • Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep.
  • Maintained important organizational paperwork and resident data.
  • Fostered positive relationships with neighboring businesses and organizations to promote mutually beneficial partnerships within the community.
  • Maintained accurate financial records related to rental payments, expenses, budgets, and financial projections for the property''s success.
  • Increased occupancy rates with targeted marketing strategies and community outreach efforts.
  • Conducted weekly meetings with students to review goals, address issues and provide support.
  • Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
  • Served as an approachable liaison between residents and housing administration staff regarding any concerns or suggestions.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Education

Grand Canyon University
Phoenix, AZ

Master of Science from Psychology With An Emphasis in Forensics
02-2019

University Overview

  • Honoree of Gale Coplin
  • Dean's List 2016 /2019
  • Honor Roll 2019
  • 3.48 GPA

University of Massachusetts, Boston
Boston, MA

Bachelor of Arts from Sociology/Criminal Justice /minor
05-2009

University Overview

  • Dean's List 2007

Skills

  • De-escalation techniques
  • Boundaries establishment
  • Client advocacy
  • Supply replenishment
  • Safety management
  • Client transportation
  • Progress monitoring
  • Self-care practices
  • HIPAA protocols
  • Counseling and coaching
  • Substance abuse disorders
  • Mental health disorders
  • Behavioral intervention plans
  • Safety standards and compliance
  • Healthy habits promotion
  • Crisis prevention intervention
  • Community meetings
  • HIPAA compliance

Certification

  • First Aid Certification
  • Massachusetts Driver's License
  • CPR/AED Certification
  • Community Health Worker/2010/ABCD
  • Substitute Teachers Certification/2002

Timeline

Residential Coordinator
HallKeen Management
10.2022 - 05.2023
ACCS Residential Counselor
VinFen Corporation
05.2008 - Current
  • First Aid Certification
  • Massachusetts Driver's License
  • CPR/AED Certification
  • Community Health Worker/2010/ABCD
  • Substitute Teachers Certification/2002
Grand Canyon University
Master of Science from Psychology With An Emphasis in Forensics
University of Massachusetts, Boston
Bachelor of Arts from Sociology/Criminal Justice /minor
Gale Coplin