Gale DeLane
Meridian,ID
Summary
Dynamic leader with a proven track record at Hawaii Pizza Hut, excelling in operations management and team development. Spearheaded strategies that boosted sales and enhanced customer loyalty. Skilled in budget management and staff training, fostering a high-performance culture that consistently exceeded organizational goals. Recognized for building strong vendor relationships and driving operational excellence.
Overview
10
10
years of professional experience
Work History
General Manager
Hawaii Pizza Hut
07.2023 - 01.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Retail Sales Associate
Honolua Surf Co.
02.2022 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Implemented feedback from customer surveys to enhance shopping experience.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Coordinated with stock team to expedite restocking of high-demand items.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Supported store management in planning and executing seasonal promotions and sales events.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
General Manager
McDonald's Restaurant
08.2013 - 07.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
General Manager - Mcdonalds Fast Food
Hamburger University
Chicago, IL07.2019
None - General Studies
Waianae High School
Waianae, HI05.1976
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Employee development
- Project management
- Consistently meet goals
- Facility management
- Performance improvements
- Exceptional interpersonal communication
- Staffing
- Performance evaluations
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Interpersonal skills
- Business development
- Troubleshooting expertise
- Purchasing and planning
- Operations oversight
- Performance analysis
- Project planning
- Organizational development
- Quality management
- Cost reductions
- Team oversight
- Sound judgment
- Advertising and marketing
- Vendor sourcing
- Risk management
- Sales team development
- Risk mitigation
- Loss prevention
Community outreach
Timeline
General Manager
Hawaii Pizza Hut
07.2023 - 01.2024
Retail Sales Associate
Honolua Surf Co.
02.2022 - 07.2023
General Manager
McDonald's Restaurant
08.2013 - 07.2023
General Manager - Mcdonalds Fast Food
Hamburger University
None - General Studies
Waianae High School
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