Open To Work
Gale Flint
Brandywine,MD
Summary
Healthcare operations leader with 25+ years of experience in patient access, hospital communications, and multidisciplinary team management. Proven success in directing 24/7 operations, supervising large teams of 50+ staff, and implementing process improvements that reduced costs, elevated registration accuracy, and increased collections. Skilled in cross-functional collaboration across clinical and administrative departments, with technical expertise in ACD systems, revenue cycle upgrades, insurance verification, authorizations, and charge posting. Recognized for combining strategic vision with hands-on leadership to deliver operational excellence in complex healthcare environments.
Overview
28
28
years of professional experience
Work History
Clinical Operations Manager
Children’s National Health System
04.2006 - Current
- Direct 24/7 Patient Access operations, ensuring compliance with HIPAA, JACHO, and hospital regulations.
- Achieved a 90% reduction in overtime costs through strategic budget management.
- Lead and mentor a team of 60+ staff across admissions, bed management, radiology, MRI, lab, and financial counseling.
- Implemented training programs, onboarding policies, and skills assessment tools to strengthen staff readiness.
- Spearheaded process improvements that elevated registration accuracy, reduced call abandonment rates, and increased collections.
- Serve as a Service Excellence Coach, fostering a culture of high performance and patient satisfaction.
Clinical Coordinator
Children’s National Health System
05.2008 - 10.2010
- Supervised and developed 15 Patient Access Representatives during weekend shifts.
- Oversaw Emergency Room and Inpatient Admissions, securing timely insurance authorizations and maintaining adequate staffing.
- Resolved problematic accounts and insurance claim rejections, improving reimbursement accuracy.
- Conducted quality assurance reviews and managed payroll functions for weekend staff.
Patient Access Representative III
Children’s National Health System
01.2006 - 05.2008
- Ensured compliance with HIPAA regulations during pre-admissions and patient registration.
- Verified insurance coverage, obtained authorizations, and applied preliminary diagnosis codes for billing accuracy.
- Partnered with insurance carriers and Medicaid offices to secure accurate payment of services.
- Collected and processed co-payments and deductibles, ensuring timely posting of transactions.
- Coordinated admissions and corrected room/board charges daily to maintain financial accuracy.
Communications Supervisor
Doctors Community Hospital
01.1998 - 01.2007
- Directed 24/7 communications operations, meeting the telecommunication needs of employees, physicians, patients, and visitors.
- Responded to hospital emergencies and monitored alarms to ensure safety and rapid response.
- Provided medical staff with professional answering services, supporting timely and accurate communication.
- Oversaw the Customer Service Department, managing staff performance, training, coaching, and evaluations.
- Fostered positive relationships with internal and external customers by ensuring timely responses to inquiries.
- Onboarded and indoctrinated newly assigned employees, strengthening departmental integration and performance.
Patient Access Representative II
Children’s National Health System
07.2001 - 01.2006
- Registered patients in the Emergency Room and inpatient units, ensuring accurate demographics and insurance verification.
- Collaborated with Bed Control to assign beds efficiently and maintain smooth patient flow.
- Processed admissions by collecting demographics, verifying insurance information, and ensuring accurate documentation.
Education
Bachelors - healthcare administration
01.2026
Associate - Medical Billing and Coding
High School Diploma - undefined
Skills
- Healthcare Operations & Patient Access Management
- Leadership & Team Development (50 staff)
- Process Improvement & Quality Assurance
- Insurance Verification & Revenue Cycle Management
- Cross-Functional Collaboration (ER, Radiology, Lab, Financial Counseling)
- Technical Proficiency: ACD Systems, Kronos, Scheduling Platforms, Microsoft Word, Excel, PowerPoint
Timeline
Clinical Coordinator
Children’s National Health System
05.2008 - 10.2010
Clinical Operations Manager
Children’s National Health System
04.2006 - Current
Patient Access Representative III
Children’s National Health System
01.2006 - 05.2008
Patient Access Representative II
Children’s National Health System
07.2001 - 01.2006
Communications Supervisor
Doctors Community Hospital
01.1998 - 01.2007