Gale N. Frederick

Accomplished professional with a proven track record at Avis, adept in CRM software proficiency and exceptional customer engagement. Demonstrated ability to streamline processes, enhance quality assurance, and exceed customer satisfaction goals. Skilled in medical terminology and HIPAA compliance, ensuring meticulous records management and healthcare billing accuracy.

Fulfilled all applicable company policies, and patient protocols., Knowledgeable with all government/state regulations and professional standards involving patient care and information., Handled patient concerns, insurance and assisted with patient orders of supplies, via phone and internal database catalog., Developed and maintains working knowledge of current Durable Medical Equipment products and services offered by the company and all applicable insurance guidelines as it relates to eligibility for coverage and reimbursement., Responsible for generating sales revenue through regaining lost customers and acquiring new business from existing customers., Accomplished goals by accepting ownership and leadership for new expectations while adding value to new job responsibilities., Responsible for assigning and assisting clients in different parts of the rental or return process, promoting products, and services at multiple hotels at rental counters. Checking in and out cars by entering information in the Avis database and processing contracts, listening to and identifying customer needs, effectively upselling or offering services to enhance their travel experience while providing excellent customer service., Worked as a liaison with Physicians and other medical staff., Verified claim payments with primary and third-party insurance companies. Notated denials and pending status for corresponding account files, and corrected claims for reprocessing., Verified patient insurance reviewed and gave explanation of health benefits., Used computers and internal databases to program, enter data, or process information., Scheduled patient appointments, prepared, organized, and updated patient charts., Processed patient payments, evaluated, and contacted patients with delinquent accounts., Reviewed policies and resolved claims using EOB and IDX software., Involved in providing employee development skills and quality assurance tools to enhance productivity throughout the department.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

• I am grateful for new opportunities.
• I am productive
• I am a valuable team member
• My work gives me fulfillment