Gale Parker
Summary
Highly ambitious [Job Title] with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Client-focused Sales Representative with [Number] years of providing solutions to customers. Solid understanding of [Systems and program areas].
Overview
18
18
years of professional experience
Work History
CIOX HEALTH ROI
11.2017 - 02.2018
- contract Ciox Health associates represented working at numerous hospitals and clinics throughout the United States.
- I process release of information (ROI) requests from these facilities using ciox health program call SMARTLINK, PRISM software applications and document scanners.
- ROI associates review the request letter, identify if the request is billable /non-billable then determine what to scan after both the request letter and authorization.
- After processing, the ROI associate I transmitted the requests to the processing center daily up 36000 requests.
Convergent CSR
06.2017 - 12.2017
- Working well in a team setting and have the ability to problem solving, negotiate, and multitask helping customers with their utility payments and payment arrangement also restoring service such as gas service and power service.
- Implementing organizational skills verbal, written skills which did added communication skills include handing irate customer who needs special collective observation for observation for each account the is reviewed.
- By being able to follow information security policy to ensure all clients, customers and debtor information remain strictly confidentiality.
Customer Service Representative
Maximus Medicaid Enrollment Louisiana
09.2016 - 05.2017
- Medicaid applications enrollment for state of Louisiana client's new application or renewals applications for each household member who is applying for Louisiana Medicaid Assistance Programs in New Orleans.
- I using a network system call MAXeb and LARA to complete these application and reviewing a member's account in MAXeb and LARA Louisiana Renewal Assistance Program.
Customer Resource Representative
Children's Healthcare of Atlanta
09.2016 - 11.2016
- Receives telephone inquiries from callers and makes the appropriate disposition of the call to the nurse telephone triage line, physician referral service, appropriate hospital department, or any other existing department services.
- Duties also include transferring calls to the refer physicians calls to appropriate department or offices outside of the organization.
- Using software system such as Epic used to located patient records and providers locations.
- Proficient in all programs and applications used in the department, including, but not limited to nurse triage system, physician referral service, ACRS, Rite Call Fax and electronic interface with answering services.
Fax Mail Scheduling
Altegra Health
11.2015 - 09.2016
- Scheduler interacts directly with provider contacts and maximize chart received by efficiently schedule logic skills and communication skills will help a scheduler to be successful in retrieving charts and getting them to chart received status.
- Our primary objective is too efficiently schedule appointments retrieve medical records.
- Requesting charts for medical record review.
- Risk Adjustments and for HEDIS charts.
- Working with Medicare and Medicaid services to ensure bills are correctly sent out.
Bay Area Credit
10.2014 - 11.2015
- Third party collections for medical payments were extremely overdue for a long period time.
- The third party collection agencies which is separate company contracted by varies company to collecting debts on their behalf for a fee.
- My expertise was very much so needed working in a complex work which compels me to be very successful in collection.
- Correspondingly it help me to be successful by smiling through every call understanding the operational cost of debt collection firms one particularly in area potentially affected regulatory proposals.
Retention Specialist/Customer Relations
ATT Telecommunication
01.2000 - 10.2014
- Performed complex customer services support for all products and services offered by Bellsouth/ ATT Internet Services and partners efficiently and accurately manages large complex customer applications in multiple Bellsouth systems.
- Conducted, investigated and ensured appropriate resolution has been reach for telephone or email requests and/ or complaints from customers.
- Worked closely with Billing Operations, Sales, Credit and Collections and other and entities as require.
- Served as the liaison for billing and provisioning issues between the between the sales teams and the sales support centers.
- Served as the single communications contact for 50 managers within BCS Sales and Sales Support organizations for SBC Long Distance issues.
- Acted as escalation point for Customer Relations Administration on difficult or complex customer concerns.
- Performed high volume work within complex center to insure all documents input into proper system such as toolkit and Lon and Gateway Atlanta, GA - June, 2004.
- Point of Contact and for the work group to facilitate any problems that may occur.
- Account II- Operations, trends, cost, revenues and financials commitments and obligations, to project, to project future revenues and expenses or to provide advice.
- Established tables of accounts, and assigned entries to proper accounts.
Office Assistant
Bellsouth
01.2000 - 10.2014
- Performed high volume work within a complex center to insure all documents input into the proper system such as toolkit, Lon and Gateway.
- Working leader duties included coaching and developing to ensure quality performance.
- Point of contact for the group to facilitate any problems that may occur.
Education
Business Management
Ohio Christian University
Shorter University
Computer Programming - undefined
Southern Technical College
Associate of Arts - Business Administration
Shorter University
College Park Skills
Microsoft Office, Word, Excel, Power Point, Outlook, Window 7, Microsoft Visual Basic, HTML, Adobe Photoshop, Illustrator, Epic, ACRS, MAXeb, LARA, Smartlink, ICD-9 Software
- Strong verbal communication
- Data entry
- Conflict resolution
- Extremely organized
- Process implementation
- Clerical support
- Skilled in [Software]
- Team liaison
- Document scanning
- Team leadership
- Materials preparation
- Self-motivated
- Interpersonal and written communication
- Adobe Photoshop, schedule appointments, Billing, charts, coaching, communication skills, Computer Programming, Credit, client, clients, Customer Relations, customer services, email, Fax, financials, Gateway, HTML, ICD-9, Illustrator, information security, Internet Services, logic, medical record review, Excel, Microsoft Office, Outlook, Power Point, Window 7, Word, network, organizational skills, PRISM, problem solving, proposals, quality, Sales, Sales Support, scanners, tables, telephone, triage, Microsoft Visual Basic, written skills
Timeline
CIOX HEALTH ROI
11.2017 - 02.2018
Convergent CSR
06.2017 - 12.2017
Customer Service Representative
Maximus Medicaid Enrollment Louisiana
09.2016 - 05.2017
Customer Resource Representative
Children's Healthcare of Atlanta
09.2016 - 11.2016
Fax Mail Scheduling
Altegra Health
11.2015 - 09.2016
Bay Area Credit
10.2014 - 11.2015
Retention Specialist/Customer Relations
ATT Telecommunication
01.2000 - 10.2014
Office Assistant
Bellsouth
01.2000 - 10.2014
Business Management
Ohio Christian University
Shorter University
Computer Programming - undefined
Southern Technical College
Associate of Arts - Business Administration
Shorter University
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