Summary
Overview
Work History
Education
Skills
Coursework
Timeline
Generic

GALE PEACH

Horseshoe Bend,AR

Summary

Results-driven professional with a strong background in customer service and technical support. Proven ability to deliver exceptional service and troubleshoot complex technical issues. Skilled in utilizing various communication platforms and applications to enhance customer satisfaction and operational efficiency. Dedicated to continuous learning and development in dynamic work environments.

Overview

12
12
years of professional experience

Work History

Senior Advisor

Kelly Services
Horseshoe Bend, AR
03.2020 - Current
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Ensured compliance with corporate security policies at all times.
  • Diagnosed hardware and software problems related to customer's environment.
  • Provided support to customers via telephone, email and online chat.
  • Participated in regular team meetings for status updates and brainstorming ideas.
  • Identified, researched and resolved technical issues for customers.
  • Resolved escalated cases from junior team members in a timely fashion.

Customer Service Representative

Vivint Smart
08.2017 - 01.2020
  • Our Support Specialists take inbound and outbound calls from new customers and provides world-class customer service
  • Every customer call is handled with excitement and the intent to go above and beyond
  • To ensure the customer has a smooth, positive transition from the point of sale to installing their equipment
  • Working in this fast-paced position will provide insight into the sales process
  • Vivint systems and provide valuable communication skills that will help you succeed in any work setting.

Customer Service Representative

Teletech Corp.
01.2016 - 07.2017
  • Process incoming calls from customers for their FSA accounts
  • Answer customer questions on why their claims were denied or if they need to validate claims that have already been processed
  • Billing applications used include SAMS, First Data, and Registration Admin just to name a few
  • Other applications used are Avaya, workbench, Pidgin, and VPN.

Remote Service Technician

Support.com, INC
01.2015 - 01.2016
  • Process incoming calls from customers for Comcast wireless gateway support
  • Troubleshoot modem, computer and connection issues
  • Billing applications used include Vision and Einstein
  • Other applications used are Avaya, SDCI workbench, Spark, and VPN.

Seasonal Customer Service Representative

Amazon
01.2014 - 03.2014
  • Process incoming calls and chat room questions from customers
  • Assist customers locating and tracking lost purchases
  • Applying credits and refunds to purchases.

Education

Bachelor of Science / Business Administration -

Thomas Edison State College
01.2005

Associate in Science / Accounting Technology -

Edison Community College
01.2001

Associate in Arts / Business Administration -

Edison Community College
01.2001

Certificate in Technical Support -

Sony University
01.1998

Skills

  • Help desk assistance
  • Printers and Peripherals Installation
  • Network Operating Systems
  • Remote Support
  • Computer configurations
  • Software Installation
  • Customer Service
  • Advanced troubleshooting
  • Technical Support
  • Hardware Installation
  • Apple iOS
  • Help Desk Support

Coursework

  • Financial Accounting I & II
  • Peachtree Accounting
  • Managerial Accounting

Timeline

Senior Advisor

Kelly Services
03.2020 - Current

Customer Service Representative

Vivint Smart
08.2017 - 01.2020

Customer Service Representative

Teletech Corp.
01.2016 - 07.2017

Remote Service Technician

Support.com, INC
01.2015 - 01.2016

Seasonal Customer Service Representative

Amazon
01.2014 - 03.2014

Bachelor of Science / Business Administration -

Thomas Edison State College

Associate in Science / Accounting Technology -

Edison Community College

Associate in Arts / Business Administration -

Edison Community College

Certificate in Technical Support -

Sony University

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