Gale Price
Friendswood,TX
Summary
I am a highly organized, goal-oriented, and detail-oriented professional with a strong work ethic and excellent time management skills. Skilled at adapting, possessing a quick capacity to learn and apply new skills, developing and maintaining documentation systems, managing multiple tasks simultaneously, fostering communications across departments to efficiently clear goals, and offering support in varying positions at crucial times. Knowledgeable in root cause analysis and corrective problem solving, as well as standard quality control practices, and accurate recordkeeping.
Overview
8
8
years of professional experience
Work History
Lead QC/QA Coordinator
Watchtower Firearms
08.2024 - Current
- Developed and implemented efficient quality control standards and documentation management systems to streamline production.
- Collaborated on scheduling for team members, optimizing resource allocation across projects.
- Facilitated communication between departments to enhance collaboration and project outcomes.
- Led initiatives to improve workflow processes, resulting in increased operational efficiency.
- Established key performance indicators to monitor project progress and ensure accountability across teams.
- Entered data, generated reports, and produced tracking documents.
- Analyzed operational data to identify trends, pinpoint inefficiencies, and drive strategic decision-making processes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately and as often as needed.
- Developed a personal role as the QC/QA/Inventory/Vendor Relations flex partner, resulting in improved project execution and better informed outcomes.
- Implemented multiple digital filing systems, drastically reducing retrieval times and improving informational access across multiple departments.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Managed vendor relationships to secure the best quality of services and products for organizational needs.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw the safe disposal or recycling of obsolete or damaged materials in compliance with regulatory requirements.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Collaborated with the shipping team to coordinate the timely dispatch of outgoing products.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Sales Associate
Bahama Mama
03.2024 - 08.2024
- Delivered exceptional customer service to enhance the shopping experience and drive repeat business, fostering warm and trusted relationships with guests.
- Collected data from peers and guests, as well as conducting independent research to guarantee all guests feel personally cared for, driving return visits.
- Managed inventory levels, tracked product availability, customer requests, and coordinated stock replenishment to satisfy sales goals and customer visits consistently.
- Designed enticing product displays that rotate frequently, rotating out older stock at lower costs to make room for newer products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices and offering support as needed.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Monitored sales trends to adjust purchasing orders and meet changing customer demands.
Barista, Server, Hostess
Bluestone Lane
07.2023 - 03.2024
- Delivered exceptional customer service with order accuracy and time efficiency in a fast-paced dining environment.
- Implemented upselling techniques to enhance guest experience and satisfaction.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Assisted in inventory management, ensuring adequate stock levels for service needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on the establishment.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Barista
Starbucks
04.2021 - 07.2023
- Prepared high-quality beverages according to established recipes and customer preferences.
- Provided exceptional customer service, enhancing overall guest experience through attentive communication.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Helped management keep adequate supply on hand by notifying of shortages.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems.
Seasonal Commissioned Sales Person
Texas Renaissance Festival
10.2021 - 11.2022
- Seasonal Commissioned Sales Person for the Company of Champions from October 2021 through November 2021, and October 2022 through November 2022
- 12+ hour standing workdays in all weather conditions, including storms.
- Exceeded expectations regarding sales goals by setting personal goals of providing a fun and immersive experience for all patrons.
- Developed personal creative sales tactics to entice all ages, steadily boosting sales.
- Monitored inventory levels closely to safeguard against theft, and to promptly notify management and parts runners to satisfy patron demands.
- Efficiently managed cash, debit, and credit transactions in a high-paced environment to ensure monetary expectations were met at nightly reports.
Sales Associate and Trainer
Rock N Roll It
03.2020 - 01.2022
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service and support.
- Maintained calm demeanor and professionally managed issues in complicated, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, rotate old stock, and promote specific merchandise.
- Increased sales revenue by assessing customers' needs and recommending appropriate products, using upselling tactics, and foreseeing any complementary products the individual may benefit from.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming shipments for quality assurance, identifying discrepancies and reporting issues promptly.
Cashier, Trainer
Taco Bell
02.2020 - 03.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties, as well as FOH and BOH closing duties.
Cashier, Kitchen Crew
Little Caesars
06.2018 - 09.2019
- Provided exceptional customer service, addressing inquiries and resolving issues calmly and professionally, promoting return customers.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Collaborated with team members to optimize workflow during peak hours.
- Learned duties for various positions and provided backup at key times.
- Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
Education
High School -
Tomball High School
Tomball, TX05-2019
Skills
- Multitasking and organization
- Data entry
- Clear communication
- Adaptability and flexibility
- Documentation management and recordkeeping
- Problem-solving
- Workflow optimization
- Quality assurance
- Process improvement
- Attention to detail
- Customer service
- Time management
Timeline
Lead QC/QA Coordinator
Watchtower Firearms
08.2024 - Current
Sales Associate
Bahama Mama
03.2024 - 08.2024
Barista, Server, Hostess
Bluestone Lane
07.2023 - 03.2024
Seasonal Commissioned Sales Person
Texas Renaissance Festival
10.2021 - 11.2022
Barista
Starbucks
04.2021 - 07.2023
Sales Associate and Trainer
Rock N Roll It
03.2020 - 01.2022
Cashier, Trainer
Taco Bell
02.2020 - 03.2021
Cashier, Kitchen Crew
Little Caesars
06.2018 - 09.2019
High School -
Tomball High School