Galen Davis
Lawrenceville,GA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
28
28
years of professional experience
Work History
Mail Clerk
United States Post Office
11.2019 - Current
- Used automated mail processing equipment to sort and collate mail.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Executive Sales Coordinator
DoubleTree By Hilton Hotel Atlanta North Druid Hills
03.2017 - 11.2019
- Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
- Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.
- Built relationships with customers and community to establish long-term business growth.
- Set competitive and profitable prices for products and services to maximize revenue.
Front Office Manager
Doubletree by Hilton Worldwide
01.2015 - 01.2017
- Oversaw quality control and productivity rates to increase revenue and production times.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Trained team members on new hotel services and products to support promotional efforts.
Director Of Operations
Hotel Indigo
01.2013 - 01.2015
- Handled the on-boarding process for newly hired employees, which included distribution of all paperwork.
- Input high volume of monthly invoices with consistent accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Promoted positive customer experience through day-to-day supervision and management of hotel facility.
Front Office Supervisor
Hampton Inn
01.2012 - 01.2013
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
Guest Relations Manager
Holiday Inn
11.2003 - 01.2012
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Motivated and rewarded employees to improve engagement.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Front Office Manager
Holiday Inn Select Hotel
01.1999 - 11.2003
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Trained team members on new hotel services and products to support promotional efforts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Settlement Specialist
Bank of America
01.1998 - 01.2000
- Collaborated with the compliance department to eliminate procedural errors and margin breaks.
- Reconciled debit reports, margin reports and trade settlement reports to reach in-house goals and objectives.
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
Education
High School Diploma -
Sarah T Reed
New Orleans05.1993
Skills
- Microsoft Office: Word, Access, Excel and Power Point
- Quicken Finance
- As400
- Opera, Onity Key system, Tesa Lock System
- Excellent organizational and communication skills
- OnQ Property Management System
- Personal Property Training
- Effective leader
- Staff training/development
- Customer service-oriented
- Sales Pro
- Human resources management
- Conflict resolution
- R&I
- Handling and Sorting Mail
- Sales Tours
- Sales Goals
Timeline
Mail Clerk
United States Post Office
11.2019 - Current
Executive Sales Coordinator
DoubleTree By Hilton Hotel Atlanta North Druid Hills
03.2017 - 11.2019
Front Office Manager
Doubletree by Hilton Worldwide
01.2015 - 01.2017
Director Of Operations
Hotel Indigo
01.2013 - 01.2015
Front Office Supervisor
Hampton Inn
01.2012 - 01.2013
Guest Relations Manager
Holiday Inn
11.2003 - 01.2012
Front Office Manager
Holiday Inn Select Hotel
01.1999 - 11.2003
Settlement Specialist
Bank of America
01.1998 - 01.2000
High School Diploma -
Sarah T Reed
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