Galen Delk
Dayton,OH
Summary
Results-driven Door Technician with expertise in troubleshooting, door hardware, and quality control. Committed to enhancing customer satisfaction through effective problem-solving and streamlined installation processes.
Detail-oriented Scheduling Supervisor known for implementing innovative scheduling solutions to enhance productivity. Proven ability to analyze workflows and improve processes, resulting in minimized downtime and increased operational efficiency.
Professional in field operations with commitment to high standards and achieving results. Proven experience leading teams and coordinating field activities to ensure smooth project execution. Known for strong collaboration and adaptability, bringing excellent organizational and leadership skills to every task.
Overview
37
37
years of professional experience
Work History
Door Technician
JMD Architectural/JAG Industries
Tipp City, OH
06.2023 - Current
- Installed, repaired, and maintained various door systems, ensuring optimal functionality and security.
- Diagnosed issues with automatic and manual doors, implementing effective solutions to enhance performance.
- Collaborated with team members to streamline installation processes, reducing project completion time.
- Trained new technicians on best practices for door installation and maintenance procedures.
- Conducted routine inspections of door systems, identifying potential hazards and ensuring compliance with safety standards.
- Managed inventory of tools and replacement parts, ensuring availability for timely repairs and installations.
- Developed preventative maintenance schedules to extend the lifespan of door systems and minimize disruptions.
- Enhanced customer satisfaction by providing prompt service and clear communication regarding repair timelines and procedures.
- Implemented preventive maintenance programs for clients, reducing downtime and increasing overall efficiency of their door systems.
- Streamlined work processes by maintaining organized records of completed jobs, service reports, and inventory updates.
- Participated in ongoing training to stay current on industry trends, best practices, and safety regulations.
- Led training sessions for new hires on company procedures, door system basics, troubleshooting techniques, and customer service expectations.
- Managed multiple simultaneous projects effectively, prioritizing tasks according to urgency while meeting deadlines consistently.
- Diagnosed problems and completed timely repairs.
- Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment.
- Completed required paperwork such as work orders according to services performed or required.
- Fabricated replacements for worn or broken parts using welders, lathes or shaping or milling machines.
Scheduling Supervisor
JMD Architectural/JAG Industries
Tipp City, OH
10.2023 - 01.2026
- Coordinated project schedules to optimize resource allocation and minimize downtime.
- Developed and maintained effective communication channels with contractors and clients.
- Implemented scheduling software to enhance accuracy and streamline operations.
- Monitored project timelines, ensuring adherence to deadlines and contractual obligations.
- Trained team members on scheduling protocols and best practices for efficiency.
- Analyzed workflow processes, identifying areas for improvement to increase productivity.
- Collaborated with cross-functional teams to align project goals and schedule adjustments.
- Led weekly scheduling meetings to review progress, address challenges, and strategize solutions.
- Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
- Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
- Enhanced communication between departments with regular updates on schedule changes and adjustments.
- Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
- Assisted in the recruitment process by identifying staffing gaps within the current schedule framework.
- Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.
- Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
- Boosted productivity by creating a balanced workload for team members, reducing burnout and stress levels.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Field Supervisor
JMD Architectural/JAG Industries
Tipp City, OH
10.2015 - 06.2023
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Coordinated project schedules and resource allocation to optimize workflow efficiency.
- Mentored junior staff, providing training on best practices and operational procedures.
- Implemented process improvements that enhanced productivity and reduced waste across job sites.
- Conducted site inspections to monitor progress, identify issues, and ensure timely resolution.
- Collaborated with subcontractors and vendors to maintain project timelines and budget constraints.
- Developed training materials for new hires, promoting a culture of safety and excellence.
- Analyzed project performance data to inform strategic decision-making and resource management.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Implemented safety protocols, significantly reducing workplace accidents.
Subcontractor/Owner/Operator
GD Construction
Arcanum, OH
06.2004 - 08.2014
- Managed subcontractor teams to ensure project deadlines were met efficiently.
- Coordinated material deliveries, optimizing supply chain processes for construction projects.
- Oversaw quality control inspections, ensuring compliance with safety and building standards.
- Developed and implemented process improvements to enhance workflow productivity.
- Worked closely with general contractor on completion of punchlist tasks.
- Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
Field Supervisor/Shop Fabricator
JMD Architectural
Tipp City, OH
06.1989 - 07.2000
- Oversaw project compliance with architectural standards and safety regulations.
- Coordinated field activities to ensure timely completion of construction milestones.
- Mentored junior staff, enhancing team performance and skill development.
- Implemented process improvements, increasing workflow efficiency across multiple projects.
Education
High School Diploma -
Arcanum-Butler School
Arcanum06-1989
Skills
- Expert troubleshooting
- Access control systems
- Welding and fabrication
- Quality control procedures
- Continuous improvement mindset
- Door hardware expertise
- Advanced installation techniques
- Commercial door experience
- Manual door repair
- Glass door installation
- Power tool operation
- Hand tool proficiency
- Vehicle maintenance
- Emergency repairs
- OSHA compliance
- Ladder safety
- Teamwork and collaboration
- Repairing damage
- Time management
- Attention to detail
- Problem-solving abilities
- Diagnosing problems
- Multitasking Abilities
- Excellent communication
- Following safety practices
- Organizational skills
- Decision-making
- Hardware installation
- Parts fabrication
Timeline
Scheduling Supervisor
JMD Architectural/JAG Industries
10.2023 - 01.2026
Door Technician
JMD Architectural/JAG Industries
06.2023 - Current
Field Supervisor
JMD Architectural/JAG Industries
10.2015 - 06.2023
Subcontractor/Owner/Operator
GD Construction
06.2004 - 08.2014
Field Supervisor/Shop Fabricator
JMD Architectural
06.1989 - 07.2000
High School Diploma -
Arcanum-Butler School