GALEN E ERWAY
Rochester,NY
Summary
Service-oriented, results-driven professional. 10+ years experience in customer service. Demonstrated knowledge of hospitality, travel and tourism,event preparation, merchandising, employee training and customer satisfaction. Skilled in MS Office and Google Suite applications.
Overview
17
17
years of professional experience
1
1
Certification
Work History
4 AM Inbound Associate
Target
Rochester, NY
07.2024 - Current
- Sorting items off of morning truck
- Assist in receiving with deliveries and mail
- Stock items in designated areas that need refilling
- Low truck for billing sweep
Driver
Lyft/Uber/Shipt
Rochester, New York
09.2022 - Current
- Prioritize time efficiently to meet scheduled pick-up and drop-off times accurately, 100% of the time
- Provide exceptional service, going above and beyond to satisfy passengers
- Communicate with customers to build friendly, professional rapport
- 100% of the time
Home Care Provider
Maxim Healthcare Services
Brockport, New York
11.2022 - 05.2023
- Coordinated the home environments with regular cleaning, trash removal and laundry assistance
- Also, boosted client wellbeing through social, mental and physical support, as well as improved client nutrition with specialized diet preparation and monitoring
- Planned daily activities including bathing, dressing, and grooming while utilizing proper lifting techniques when transferring patients from bed to wheelchair or assisting in mobility exercises
Warehouse Associate
Amazon
Henrietta, NY
06.2019 - 11.2022
- Executed 100% error-free processing of customer purchases by implementing established sorting and scanning protocols
- Communicated regularly with management regarding issues that arose during daily operations
- Assisted fellow warehouse workers to manage incoming and outgoing products
- Performed tasks such as lifting weights of up to 50lbs while minimizing risk of personal injury
Back of House Associate
RIT Inn and Conference Center
Henrietta, NY
10.2019 - 04.2020
- Attended in preparations and clean up of special events
- Implemented risk management strategies to address potential challenges or issues during event
- Oversaw and assisted in event set-up and tear-down, ensuring all elements were executed according to plan
Summer Intern
SUNY the College at Brockport
Brockport, NY
06.2019 - 08.2019
- Performed and completed research on all SUNY campuses for potential projects Brockport and bring to the different campuses
- Served as Summer Manager with Student operations to represent the college for the incoming students
- Coordinated in set-up and break down of student tour events, training rooms, and meeting rooms, as well as the 62nd Annual Conference of the International Association for Great Lakes Research
Customer Service Representative
Wegmans Food Markets
Henrietta, NY
10.2007 - 01.2019
- Generated customer satisfaction with fast, knowledgeable service and increased sales of Wegmans brand products by __% by participating in the Knowledge-Based Service Program
- Facilitated and delivered fast and friendly service to handle questions, customer returns, cash handling and service complaints
- Managed difficult customer situations with professionalism and empathy
Education
BS - Recreation and Leisure Studies - Tourism Management
SUNY
Brockport, NYAAS - Hospitality Management - Travel and Tourism
Monroe Community College
Rochester, NYAAS - Visual & Performing Arts - Photography
Monroe Community College
Rochester, NYSkills
- Customer Service
- Time Management
- Product Knowledge
- Excellent Communication
- Order Fulfillment
- Passenger transportation
- Task Prioritization
- Conference preparation
- Cash Register Operation
Certification
- CLIA Cruise Line International Association Certification
- MCC Hospitality Management Merit Scholarship
Middle Initial
E
Timeline
4 AM Inbound Associate
Target
07.2024 - Current
Home Care Provider
Maxim Healthcare Services
11.2022 - 05.2023
Driver
Lyft/Uber/Shipt
09.2022 - Current
Back of House Associate
RIT Inn and Conference Center
10.2019 - 04.2020
Warehouse Associate
Amazon
06.2019 - 11.2022
Summer Intern
SUNY the College at Brockport
06.2019 - 08.2019
Customer Service Representative
Wegmans Food Markets
10.2007 - 01.2019
BS - Recreation and Leisure Studies - Tourism Management
SUNY
AAS - Hospitality Management - Travel and Tourism
Monroe Community College
AAS - Visual & Performing Arts - Photography
Monroe Community College