Galen Fountain

• Established and managed a tax preparation company, growing a loyal client base through effective prospecting and excellent service.
• Utilized outreach tools to generate leads and convert prospects into paying clients.
• Developed strong relationships with individual and small business clients, identifying needs and providing tailored solutions.
• Leveraged data and client feedback to refine strategies, resulting in a 20% increase in client retention.

• Gathered data on taxable income, deductibles, and allowances for tax preparation.

• Handled account management, billing inquiries, and service resolutions for 50+ clients daily.
• Resolved complaints efficiently, achieving a 95% satisfaction rate.
• Collaborated with cross-functional teams to identify upselling opportunities, contributing to a 10% increase in product adoption.
• Applied persuasive communication skills to promote value-added services to customers.

• Performed proper maintenance of lighting equipment, ensuring safety, and quality operations.

• Delivered excellent customer support by managing inquiries and resolving issues across various communication channels.
• Developed a deep understanding of customer needs to provide tailored solutions, improving satisfaction scores by 15%.
• Identified opportunities for upselling and cross-selling, increasing customer adoption of additional services.
• Maintained accurate records of interactions and utilized CRM tools to enhance client engagement.
• Consistently exceeded performance metrics, including average handling time, resolution rates, and quality assurance scores.

• Responded to customer requests for products, services, and company information.