Galen Smith
Jacksonville,FL
Summary
A Resourceful and efficient customer service representative, skilled in customer communications and conflict resolution with over 15 years of face-to-face listening, empathy, and problem-solving. Most recently acted as a skilled Security officer competent in conducting patrols, monitoring entrances and escorting visitors to maximize building safety, this position implemented my skills of surveillance and safety management. Trustworthy and committed to honest interactions with supervisors, employees, and customers.
Overview
16
16
years of professional experience
Work History
Security Officer
Muesum of Science and History
Jacksonville, FL
08.2023 - 01.2024
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Checked for safety hazards and took corrective action when necessary.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted with crowd control during large events held at the facility.
Warehouse Packer
Fanatics
Jacksonville, FL
01.2022 - 08.2023
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
- Reported any damages or discrepancies observed during operations to supervisor.
- Stacked cartons onto appropriate pallets according to size and weight restrictions.
- Verified accuracy of items picked against packing list.
Donation Attendant
Goodwill
Jacksonville, FL
04.2020 - 12.2021
- Explained donation policy politely when rejecting donations and recommended other options for disposal of items.
- Collaborated with other staff members to ensure that all donations were processed efficiently and accurately.
- Provided guidance to volunteers in processing donations.
- Organized and filed paperwork related to donations received.
- Presorted and labeled donations to prevent delays in stocking merchandise in stores.
Cashier/Stocker/Dressing Room Attendant
Forever 21
Jacksonville, FL
01.2018 - 03.2020
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Enforced merchandising and operational standards by implementing policies and procedures for fitting rooms.
Cashier/Stocker
Anjo Liquor's
Jacksonville, FL
04.2016 - 12.2017
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Answered customers' questions and provided information on store procedures or policies.
- Stocked shelves with merchandise when needed.
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
Loader/Sorter
UPS
Nashville, TN
06.2010 - 03.2016
- Used scanners to track parcel information, condition or receipt.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Kept loading dock clear and free of debris, minimizing accidents and injuries.
- Packaged, crated and loaded items safely for transport.
Car Transporter
CSX
Nashville, TN
06.2014 - 08.2014
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected vehicle for damage prior to unloading and reported any issues to supervisor.
- Safely transporting vehicles from train to parking lot.
Cashier/Stocker
Dollar Tree
Nashville, TN
07.2010 - 07.2012
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Processed sales transactions to prevent long customer wait times.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Cashier/Kitchen Staff Member
Taco Bell
Nashville, TN
06.2008 - 06.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Performed general cleaning duties such as sweeping floors, washing dishes and utensils, emptying garbage cans .
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cooked menu items in cooperation with the rest of the kitchen staff.
Education
High School Diploma -
Mcgavock High School
Nashville, TN05-2010
Skills
- Emergency Response
- Document Management
- Crime Prevention
- Identification Verification
- Cash Register Operation
- Conflict Resolution
- Loading freight
- Efficiency and Time-Management
- Surveillance
- Safety Management
- Auto Delivery
- Stocking and Organization
- Attention to detail
- Customer Service
- Interpersonal Communication
Timeline
Security Officer
Muesum of Science and History
08.2023 - 01.2024
Warehouse Packer
Fanatics
01.2022 - 08.2023
Donation Attendant
Goodwill
04.2020 - 12.2021
Cashier/Stocker/Dressing Room Attendant
Forever 21
01.2018 - 03.2020
Cashier/Stocker
Anjo Liquor's
04.2016 - 12.2017
Car Transporter
CSX
06.2014 - 08.2014
Cashier/Stocker
Dollar Tree
07.2010 - 07.2012
Loader/Sorter
UPS
06.2010 - 03.2016
Cashier/Kitchen Staff Member
Taco Bell
06.2008 - 06.2010
High School Diploma -
Mcgavock High School
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