Galen Wickman
Lisbon,IA
Summary
Qualified Shop Foreman with solid background in shop operations and equipment maintenance. Proven ability to troubleshoot and repair wide range of machinery, contributing to efficient workflow. Demonstrated skills in problem-solving and attention to detail.
Professional technician with comprehensive experience in shop environments, adept at maintaining and repairing complex equipment to ensure operational efficiency. Known for reliability and adaptability, consistently collaborating with team members to meet dynamic needs and achieve high standards. Proficient in mechanical repairs, safety protocols, and time management.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Shop Technician
Martin Equipment
Cedar Rapids, IA
08.2014 - Current
- Operated and maintained heavy machinery to ensure optimal performance and safety standards.
- Diagnosed equipment malfunctions and performed repairs to minimize downtime and enhance reliability.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Repaired parts, components and assemblies to correct malfunctions.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Organized storage areas for easy retrieval of parts, tools, and supplies necessary for efficient job completion.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Collaborated effectively with colleagues to complete challenging projects within established deadlines.
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Optimized tool usage by maintaining proper calibration settings and conducting regular performance checks.
- Participated in ongoing training opportunities to stay current with industry trends and best practices in shop operations.
- Operated manual, pneumatic and hydraulic shop tools to complete work.
- Operated vehicles to troubleshoot problems and verify repair success.
- Consistently met or exceeded daily production targets while maintaining high-quality standards in workmanship.
- Measured and tested components using handheld micrometers, calipers and other tools.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Kept shop clean, organized and stocked with supplies.
Service Manager
Martin Equipment Of Illinois
Cedar Rapids, IA
10.2010 - 08.2014
- Directed service operations, ensuring high-quality customer support and timely issue resolution.
- Collaborated with cross-functional teams to streamline communication between service departments and clients.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Field Service Technician
Martin Equipment Of Illinois
Cedar Rapids, IA
09.1995 - 10.2010
- Diagnosed and repaired complex equipment issues in field settings.
- Conducted routine maintenance to ensure optimal machinery performance.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
High School Diploma -
North Linn High School
Troy Mills, IA05.1991
Skills
- Machine operation
- Computer skills
- Transmissions
- Hydraulic systems
- Electrical systems
- Diagnostic testing
- Mechanical aptitude
- Test analyzing
- Diagnosis and repairs
- Hand tools proficiency
- Road testing
- Preventive Maintenance
- Component repairs
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Following safety practices
- Adaptability and flexibility
- Machinery operation
- Self motivation
- Heavy equipment repair
- Equipment maintenance
- Teamwork and collaboration
Certification
Completed various certifications which can be found on John Deere University.
Timeline
Shop Technician
Martin Equipment
08.2014 - Current
Service Manager
Martin Equipment Of Illinois
10.2010 - 08.2014
Field Service Technician
Martin Equipment Of Illinois
09.1995 - 10.2010
High School Diploma -
North Linn High School