Summary
Overview
Work History
Education
Skills
Timeline
Generic

Galenys Batista

Tampa,FL

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities and proficiency in Microsoft Office Suite. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

1
1
year of professional experience

Work History

HHA

Angels Health Services
Tampa, FL
01.2024 - Current
  • Handled sensitive information in a confidential manner.
  • Updated and maintained office policies and procedures.
  • Assisted in the management of the company's social media accounts.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Greeted customers warmly and made them feel welcome.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Used company badging system to create badges for new employees and visitors.
  • Coordinated pick-up and delivery of express mail services.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Completed basic bookkeeping and document filing.
  • Maintained a clean and organized reception area to uphold company image.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Processed and distributed internal and external communications.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Scheduled and confirmed appointments for clients and staff.
  • Responded to customer inquiries via phone, email, and in person.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Managed multi-line telephone system, directing calls to appropriate departments.

Education

HHA -

Aguilas International Technical Institute
Tampa
11-2023

High School Diploma -

Ciro Redondo
Cuba
07-2005

Skills

  • Appointment confirmation
  • Correspondence drafting
  • Spreadsheet tracking
  • Mail coordination
  • Departmental support
  • Access control
  • Mail distribution
  • Correspondence typing
  • Administrative support
  • Travel coordination
  • Attention to detail
  • Client communication
  • Time management
  • File management
  • Office administration
  • Staff management
  • Technical support
  • Calendar management
  • Administrative skills
  • Scheduling
  • Office organization
  • Email correspondence
  • Supply management
  • Work prioritization
  • Document management
  • Researching skills
  • Project management
  • Email and telephone decorum
  • Telephone etiquette
  • Record keeping
  • Hospitality best practices
  • Meeting scheduling
  • Data entry

Timeline

HHA

Angels Health Services
01.2024 - Current

HHA -

Aguilas International Technical Institute

High School Diploma -

Ciro Redondo
Galenys Batista