Galetha Pittman
Jacksonville
Summary
Detail-oriented professional with a strong background in front desk operations and customer service. Skilled in problem-solving and team collaboration, ready to leverage effective communication to drive exceptional guest experiences and operational efficiency.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
IHG Army Hotels
08.2024 - 06.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Assisted in training new staff on front desk procedures and customer service protocols.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Family Care Partners
04.2021 - 06.2022
- Collaborated with team members to develop solutions for recurring issues, improving operational efficiency.
- Resolved customer inquiries through multi-channel communication, ensuring high satisfaction levels.
- Documented and tracked customer interactions using software, enhancing service quality.
Sales Associate
Tj Maxx
11.2014 - 11.2017
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Organized merchandise displays according to company guidelines, improving visual appeal and accessibility.
- Maintained accurate inventory records through regular stock checks and replenishment efforts.
- Collaborated with team members to achieve daily sales targets, fostering a supportive work environment.
- Trained new associates on store policies and customer service standards, promoting consistency in service delivery.
Education
Associate of Science - Criminal Justice
Fayetteville Technical Community College
Fayetteville, North Carolina, NC05-2015
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- Scheduling
- Appointment scheduling
- Oral and writing communication
- Sensitive information handling
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Front Desk Receptionist
IHG Army Hotels
08.2024 - 06.2025
Customer Service Representative
Family Care Partners
04.2021 - 06.2022
Sales Associate
Tj Maxx
11.2014 - 11.2017
Associate of Science - Criminal Justice
Fayetteville Technical Community College