Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Galib Hakim

Queens,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Experienced inventory professional offering advanced understanding of documentation, receiving processing and storage procedures. Talented in training, motivating and directing teams. Maintains optimal inventory levels and solves routine and complex problems independently.

Overview

6
6
years of professional experience

Work History

Assistant Inventory Manager

Nordstrom Rack
Manhasset, NY
05.2023 - Current
  • Conducted regular inventory audits to ensure accuracy of stock levels.
  • Developed and implemented strategies to reduce shrinkage, minimize excess inventory and optimize inventory control processes.
  • Created reports outlining inventory trends and discrepancies.
  • Monitored daily activity related to receiving, stocking, staging, shipping and returns.
  • Assisted in the development and implementation of an automated inventory system for tracking product movement throughout the supply chain.
  • Performed cycle counts on a regular basis to verify accuracy of warehouse stock levels.
  • Assisted with physical inventories by counting items, verifying accuracy of documentation, reconciling variances, and preparing reports.
  • Responded quickly to customer inquiries about availability of products or services.
  • Worked closely with other departments such as Purchasing, Logistics and Warehouse staff to ensure smooth operations.
  • Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
  • Monitored inventories on computer to generate accurate reports.

Service Experience Representative

Nordstrom Rack
Manhasset, NY
03.2022 - 04.2023
  • Provided customer service and support to clients in a timely manner.
  • Assisted customers with inquiries, troubleshooting issues, and resolving complaints.
  • Resolved customer disputes by providing solutions that met their needs.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Performed data entry tasks to update customer accounts and records as necessary.

Retail Sales Associate

Macy's
Garden City, NY
05.2020 - 12.2021
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.

Assistant Store Manager

7-11 Store
New York, NY
01.2019 - 03.2020
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Delegated work to staff, setting priorities and goals.

Cashier

7-11 Convenience Store
Lawrence, NY
04.2018 - 12.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.

Education

GED -

Jamaica Learning Center
Jamaica, NY
04.2021

Some College (No Degree) - Human Resources Training

Queensborough Community College of The City University of New York
Oakland Gardens, NY

Skills

  • Team Development
  • Logistics Scheduling
  • Order Processing
  • Audit Coordination
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Data Entry
  • Consultative Sales
  • Call Management
  • Problem-Solving Abilities
  • Customer Relations
  • Microsoft Office Expertise
  • Multi-Task Management

Accomplishments

  • Highest credit card opener on 2022 at SE.
  • Cash call winner on Q2 2023.
  • All star Employee of the Quarter Q3 2022.

Languages

English
Professional
Hindi
Professional
Bengali
Professional

Timeline

Assistant Inventory Manager

Nordstrom Rack
05.2023 - Current

Service Experience Representative

Nordstrom Rack
03.2022 - 04.2023

Retail Sales Associate

Macy's
05.2020 - 12.2021

Assistant Store Manager

7-11 Store
01.2019 - 03.2020

Cashier

7-11 Convenience Store
04.2018 - 12.2018

GED -

Jamaica Learning Center

Some College (No Degree) - Human Resources Training

Queensborough Community College of The City University of New York

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Galib Hakim