Galicia Carrillo
Jay Nolan Community Services
Compton,Ca
11
years of professional experience
Dedicated Supported Living Program Supervisor experienced in directing person-centered care, Individual Program Plan (IPP) implementation, and regulatory compliance. Proven leader in building Paid Internship Programs (PIP) through regional centers and managing teams to maximize participant independence. Leverages enterprise systems to streamline care operations, uphold IPP goals, and drive meaningful community integration.
Work History
AYA Employment Supervisor
4 Months- Supervised daily operations of employment program, ensuring compliance with organizational policies.
- Developed and implemented training programs to enhance staff skills and knowledge.
- Operations Systems Expertise: Leveraged an end to end software stack—including Dayforce, eRSP, PerformYard, Awardco, Relias, and Be4Knowledge to optimize payroll, workforce scheduling, employee performance, recognition programs.
- Client Placement & Lead Development: Coordinated placement services and cultivated strong employer relationships, successfully securing competitive job placements for 18 participants and managing active caseloads of up to 6 clients monthly.
- Job Readiness & Skill Building: Enhanced client employability by conducting targeted job search training, resume refinement, and mock interviews to prepare participants for long-term career success.
- Supported participants by securing employer placements and establishing Paid Internship Programs (PIP) through regional centers to promote competitive, integrated employment opportunities.
SLS Lead Program Supervisor
3 Years 2 Months- Scheduling staff and review time cards, provide training, daily notes, and track mileage.
- Assisted in developing individual program plans (IPP) to ensure alignment with client objectives.
- Created quarterly reports to summarize weekly programming and doctor’s appointments for stakeholder review.
- Managed caseload for 6 to 8 clients, overseeing 2,498 service hours monthly.
- Conducting New hire trainings.
- Participated in on-call rotation covering 7 days a week from 5 PM to 8:30 AM for over 40 clients in southern region.
- 7 days - 5pm-8:30am On-call rotation for all of southern region (40+ clients)
- Staying in compliance with tile 17th and 22 (Reporting and Submitting SIRs to 4 Regional Centers, APS reporting)
SLS Program Supervisor
1 Year 4 Months- Scheduled staff, reviewed time cards, provided training, documented daily notes, and tracked mileage to ensure operational efficiency.
- Conduct interviews for new candidates and match them to our consumers’ needs.
- Communicate on a regular basis via e-mail, phone, and in person meetings with regional center, families, other service providers, and agencies.
- Assisted in developing individual program plans in collaboration with team members. and meet their objectives.
- Create quarterly reports based on weekly programming and doctor’s appointments, multiple consumers.
- Distribute medication on a monthly cycle, keeping record of medication administration for 6-7 clients.
- Perform payroll for 9-12 staff each pay period.
Personal Assistant/Caregiver
2 Years 9 Months- Supported clients with mental and physical disabilities through meal preparation, home upkeep, grocery shopping, appointment scheduling, grooming, and budgeting to promote their independence and well-being.
- Deescalated challenging behaviors by identifying underlying issues and implementing positive reinforcement strategies to foster a supportive environment.
- Coordinated communication between case managers, conservators, social workers, and families, providing daily reports to ensure comprehensive care and support.
Director of Operation
2 Years 3 Months- Scheduled, tracked, reviewed, trained, and processed payroll for 10–20 day porters and night porters across multiple job sites to ensure timely and accurate compensation.
- Generated detailed business quotes for client proposals.
- Communicated daily with office management to ensure that the proper cleaning solution/maintenance was provided.
- Communicated with vendors, managed inventory, replenished inventory on a weekly basis.
- Collaborated with CFO to manage $50,000 monthly expense budget, ensuring alignment with financial goals.
Education
High School Diploma
Some College (No Degree)
Skills
CPR/CPI/First Aid/Food Safety Certified/ Dementia Certified/ DSP 1
Paycom
Chronotek
ERSP
Day force
Relias
Be4Knowledge
Awardco
PerformYard
Microsoft Office (Word
Excel
Teams
PowerPoint)
Google Suite
Outlook
Payroll
Scheduling
Workforce Management
Budgeting
Adaptability
Quick problem solver
Decision-making
Training and mentoring
Bilingual: English and Spanish
Timeline
AYA Employment Supervisor
Jay Nolan Community Services
04.2026 - 08.2026Read More
SLS Lead Program Supervisor
Inclusions Services
11.2022 - 01.2026Read More
SLS Program Supervisor
Inclusions Services
07.2021 - 11.2022Read More
Personal Assistant/Caregiver
Inclusion Services/Right Choice Homecare/ IHSS/Aristo Home Care Inc.
10.2018 - 07.2021Read More
Director of Operation
Nexzuz.Ca Commercial Cleaning Solutions (Scopely.Inc and Grinder facilities)
10.2015 - 01.2018Read More
El Camino College
Some College (No Degree)
Read More
Santa Fe High School
High School Diploma
Read More