Kassandra Alejandrino Diaz
Parrish,FL
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
15
15
years of professional experience
Work History
Home Improvement Contractor
Rapid Home Service LLC
Bradenton, FL
06.2019 - Current
- Completed remodeling of residential bathrooms, kitchens, and basements.
- Measured and marked cutting lines on materials, using rulers, pencils, chalk and marking gauge.
- Performed cabinet installation, door hanging and room framing.
- Handled prep work for remodeling projects by plastering, sanding and finishing.
- Demolished and dismantled doors, faucets sink, outlets, door knobs structures to prepare for remodel.
- Operated nail handgun and pressure plier tools to install structures and fixtures such as windows, frames, floorings and trim.
Manager
Desoto Gold
Bradenton, FL
09.2008 - 03.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Education
High School Diploma -
Mount Vernon Township High Scholl
Mount Vernon, IL05.2005
Skills
- Cost Tracking
- Quality Control Programs
- Conflict Mediation
- Analytical and Critical Thinking
Timeline
Home Improvement Contractor
Rapid Home Service LLC
06.2019 - Current
Manager
Desoto Gold
09.2008 - 03.2019
High School Diploma -
Mount Vernon Township High Scholl
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