Galilea B Gomez
Houston,TX
Overview
5
5
years of professional experience
Work History
On Duty Manager
Tiff's Treat
Houston, TX
01.2024 - Current
- Supervised daily in-store operations and team activities.
- Reviewed and approved daily orders as well as upcoming orders.
- Prepared orders on time and routed them to delivery drivers according to scheduled time frames.
- Monitored and supervised our drivers during their delivery runs.
- Assisted customers at the front of the store
- Responded to customer concerns by providing friendly, knowledgeable support
- Counted supplies and inventory and updated stock levels in the computer system by the end of each night shift
- Arranged orders and prepared the store for the following day
Delivery Driver/Kitchen Staff Member
Tiff's Treat
Houston, TX
01.2024 - Current
- Prepared and baked both scheduled and ASAP orders in a timely manner.
- Packaged orders specifically based on the customers request
- Delivered orders on a timely schedule
- Contacted senders, recipients, or management as needed to resolve issues.
- Maintained accurate records of deliveries for operational efficiency.
- Assisted customers at the front of the store
- Maintained inventory and restocked supplies as needed.
- Cleaned the shop during closing hours and washed all dishes used
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Barista/Customer Service Cashier
Churro House
Houston, TX
09.2022 - 05.2023
- Greeted guests and addressed questions or concerns promptly.
- Took customer orders and processed transactions accurately.
- Prepared coffees, beverages, and assembled churros.
- Resolved customer complaints promptly, ensuring their satisfaction
- Restocked supplies.
- Cleaned counters, machines, utensils, and seating areas daily.
- Performed nightly cleaning duties
- Delivered excellent customer service in a fast-paced setting.
Assistant Baker
Sweet Land Cakery
Houston, TX
08.2020 - 04.2021
- Assisted in decorating cakes with attention to detail.
- Assisted in preparing and mixing ingredients for various baked goods.
- Attended to clients and resolved customer concerns.
- Lifted and transported heavy items.
- Restocked and maintained inventory of supplies.
- Collaborated with team members to efficiently complete tasks,
- Organized and cleaned the store to ensure a neat, efficient environment
Education
AS Associates of Science -
Lone Star College
Houston, TX12-2024
Highschool Diploma -
Jersey Village High School
Houston, TX05-2021
Skills
- Customer Service
- Communication
- Fast Learner
- Detail Orientated
- Endurance
- Adaptability
- Time Management
- Bilingual (English/Spanish)
- Attention to detail
Timeline
On Duty Manager
Tiff's Treat
01.2024 - Current
Delivery Driver/Kitchen Staff Member
Tiff's Treat
01.2024 - Current
Barista/Customer Service Cashier
Churro House
09.2022 - 05.2023
Assistant Baker
Sweet Land Cakery
08.2020 - 04.2021
AS Associates of Science -
Lone Star College
Highschool Diploma -
Jersey Village High School