Galilea De Anda

• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
• Distributed and followed up on tenant renewal notices.
• Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
• Participated in property inspections to prepare for move-ins and move-outs.
• Kept meticulous records of correspondence between management and tenants.
• Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
• Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
• Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
• Greeted clients, showed apartments, and prepared leases.
• Verified tenant incomes and other information before accepting lease applications.

Exercised focus and concentration to keep track of tables and remember orders.

Jotted down customer orders and promptly delivered food and drinks.

Created and maintained optimal communication chain, reducing guest dissatisfaction.

Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.

Resolved customer complaints and inquiries in a timely manner.

Greeted and accommodated guests, building positive experience from first interaction.

Prioritized multiple tasks in dynamic environment and stayed calm and composed.

Monitored tenant compliance with lease terms and resolved disputes.

Processed application and lease agreement by conducting rental history, credit check, and background check.

Drove lease closing process by highlighting quality of community and available amenities to prospective residents.

Conducted apartment tours and responded to tenant inquiries.

Provided potential residents with information on availability, floorplans and amenities.

Verified paperwork was completed accurately and in a timely manner.

Made suggestions regarding promotions, advertisements and branding to attract new clients.

Exhibited accurate and in-depth knowledge of lease agreements, pricing information and vacancies.

Liaised with, in ordering and stocking inventory and supplies, facilitating front-of-house operations.

Resolved customer complaints and inquiries in a timely manner.

Prioritized multiple tasks in a dynamic environment and stayed calm and composed.

Assessed guest demeanor and identified negative behavior, addressing with manager.

Maintained knowledge of safety and emergency procedures remaining aware of accident prevention policies.

Greeted and accommodated guest, building positive experience from first interaction.

Exercised focus and concentration to keep track of tables and remember orders.

Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

Created and maintained optimal communication chain, reducing guest dissatisfaction

Assisted with training of new staff members

Attended company and restaurant required training and meetings, improving skills.

Jotting down customer orders and promptly delivered food and drinks.

Resolved customer complaints and inquiries in a timely manner.

Prioritized multiple tasks and dynamic environment and stayed calm and composed.