Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Galilea Estrada

Los Angeles,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every
customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and
challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management
and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating
company growth.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Enterprise Holdings
Inglewood, CA
09.2022 - 09.2023
  • Meet and Greet customers in a professional, friendly, and timely manner
  • Answered customer questions to maintain high satisfaction levels.
  • Promoted high customer satisfaction by resolving problems with
    knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and
    consumer complaints.
  • Processed rentals and collected associated payments.
  • Resolved customers' complaints regarding products or services.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Front Desk /Medical Records File Clerk

Nephrology Associates Of Utah
Ogden, UT
02.2022 - 09.2022
  • Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and
    directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Answered high volume of incoming calls
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Supported administration staff with records requests to support patient care.
  • Scanned incoming documentation.

  • Kept department clean, organized and professional.

Customer Service Associate

EOS Fitness
Ogden, UT
03.2021 - 04.2022
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and
    payments.
  • Managed customer complaints and rectified issues to complete satisfaction
  • Responded to customer complaints, collaboratively troubleshooting to
    devise solutions.
  • Wrote and maintained incident reports, daily activity logs and other
    documents as requested by management.

Caregiver

Hearts Quality Care
Los Angeles, CA
08.2017 - 03.2021
  • Documented patient intake and dietary requirements and aided with
    feeding and monitoring.
  • Promoted patient satisfaction by assisting with bathing, dressing and
    exercising.
  • Supported healthy patient skin with bedside baths, wound care and
    integrity checks.
  • Performed minor housekeeping tasks to keep patient areas clean and
    sanitized.
  • Prepared patient chart for admission and compiled appropriate
    paperwork.
  • Identified and reported observations and clinical symptoms to appropriate
    healthcare professionals, driving timely intervention.
  • Delivered outstanding patient care based on physical, psychological,
    educational and related criteria.
  • Notified senior staff of patient emergencies to optimize outcomes.

Education

Associate of Science - Liberal Arts And General Studies

Reedley College
Reedley, CA
12.2020

High School Diploma -

Manual Arts Senior High School
Los Angeles, CA
06.2017

Skills

  • Bilingual (Spanish)
  • Relationship Building
  • Excellent Communication
  • Knowledgeable and Experienced in Customer Service
  • Ability to Grasp new concept quickly
  • Problem Solving Ability
  • Organized, Neat
  • Documentation and Recordkeeping
  • HIPAA Compliance

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Reedley College [Spring, 2019, 2020] - Honor Roll, Deans List

References

References available upon request.

Timeline

Customer Service Representative

Enterprise Holdings
09.2022 - 09.2023

Front Desk /Medical Records File Clerk

Nephrology Associates Of Utah
02.2022 - 09.2022

Customer Service Associate

EOS Fitness
03.2021 - 04.2022

Caregiver

Hearts Quality Care
08.2017 - 03.2021

Associate of Science - Liberal Arts And General Studies

Reedley College

High School Diploma -

Manual Arts Senior High School

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Galilea Estrada