Galilea Rodriguez
Clarksville,TX
Summary
Dynamic professional with extensive experience at Clarksville Country Club, excelling in front desk operations and customer service. Proven ability to manage multi-line phone systems and coordinate events, enhancing member satisfaction. Skilled in cash handling and record maintenance, while fostering positive relationships through effective communication and task prioritization.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Bartender
Clarksville Country Club
01.2023 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Coordinated scheduling for club facilities, optimizing usage and enhancing member experience.
- Assisted with event registration, maintaining accurate records and facilitating seamless operations.
- Trained new staff on front desk protocols and customer service standards effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Booking and hosting events such as weddings, baby showers, and birthday parties.
- Handling putting checks into the system and writing them down to get deposited to the bank.
Caregiver
Visting Angels
05.2022 - 11.2022
- Assisted clients with daily living activities, enhancing comfort and independence.
- Administered medication and monitored health conditions to ensure client safety.
- Developed personalized care plans in collaboration with healthcare professionals.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Maintained accurate records of care activities and client progress for effective communication.
- Coordinated transportation to medical appointments, ensuring timely access to healthcare services.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
Education
High School Diploma -
Clarksville ISD
Clarksville, TXAssociate of Science - Criminal Justice
Paris Junior College
Paris, Texas, TX05-2025
Skills
- Front desk operations
- Multi-line phone system
- Appointment scheduling
- Event coordination
- Record maintenance
- Cash handling
- Confidential information management
- Customer service
- Task prioritization
- Document management
- Call routing
- Mail sorting
- Call forwarding
- Data entry
- Scheduling
- Telephone etiquette
- File organization
- Office organization
Certification
Associates of Science
Microsoft Word
I completed a semester-long course that concentrated on computer abilities using Microsoft Word, Excel, and Access. I've mastered the methods and know how to operate in such systems. Additionally, I pick up technology quickly.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist/Bartender
Clarksville Country Club
01.2023 - Current
Caregiver
Visting Angels
05.2022 - 11.2022
High School Diploma -
Clarksville ISD
Associate of Science - Criminal Justice
Paris Junior College