Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Galina Alva

Santa Clara,CA

Summary

Passionate retail professional and games dealer with over 10+ years of experience seeking the opportunity to advance my career with a dynamic company.

Overview

25
25
years of professional experience

Work History

Department Lead

  • Providing exceptional customer service
  • Ensured customers were satisfied, from greeting on through sales completion
  • Increase sale by improving lead-generation and sales-tracking techniques
  • Cashier in various department.

Cashier/Customer Service

IKEA
01.2022 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Table Games Dealer

Mesquite Gaming
10.2020 - 12.2020
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Exhibited flexibility in adapting to various roles within the casino as needed, including cashier duties when required.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.

Table Games Dealer

Bighorn
01.2020 - 03.2020
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.

Cashier

Kmart
01.2009 - 01.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Librarian

Kyrgyz Library
01.2002 - 01.2006
  • Preparing and holding library events
  • Recording and serving readers, Maintaining library records
  • Work with books, magazine and newspaper organization.

Geography Teacher

Kyrgyzstan School
01.1999 - 01.2002
  • Creating lesson plan
  • Improving students knowledge of science
  • Motivated them to study Geography.

Education

Medical Assistant -

Boston Reed College
San Jose, CA

None -

Crescent school casino dealing and bartending
Las Vegas, NV
02.2024

BS in Geography -

Kyrgyz National University
Bishkek, KG
01.1998

Skills

  • SALES (6 years)
  • CASH (Less than 1 year)
  • CASH HANDLING (Less than 1 year)
  • INVENTORY (Less than 1 year)
  • INVENTORY CONTROL (Less than 1 year)
  • Customer Service
  • Team Member
  • Basic Math
  • Task Delegation
  • Verbal and Written Communication
  • Inventory Coordination
  • Merchandising Understanding
  • Multitasking Strength
  • Customer Relations
  • Organizational Abilities

Additional Information

Skills Easily find approach to different people. Ability to learn quickly and take on new responsibilities. Active and dynamic approach to work and getting things done. Ability to handle a variety of customer services and resolve customer's issues with expediency. Able to work in teams or self-directed environment. Retail Service Complaint Handling and Resolution Customer Satisfaction Enhancement Stocking/Receiving Cash Handling Inventory Control System Sales Improvement

Timeline

Cashier/Customer Service

IKEA
01.2022 - Current

Table Games Dealer

Mesquite Gaming
10.2020 - 12.2020

Table Games Dealer

Bighorn
01.2020 - 03.2020

Cashier

Kmart
01.2009 - 01.2013

Librarian

Kyrgyz Library
01.2002 - 01.2006

Geography Teacher

Kyrgyzstan School
01.1999 - 01.2002

Department Lead

Medical Assistant -

Boston Reed College

None -

Crescent school casino dealing and bartending

BS in Geography -

Kyrgyz National University

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