Galina Pimental
Jacksonville,Florida
Summary
Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experience in taking on challenging objections in a fast-pace, demanding environment.
Overview
11
11
years of professional experience
Work History
Client Care Specialist III
JP Morgan Chase Bank
04.2021 - Current
- Diligent and detail-oriented—thorough in gathering borrower information, verifying loan documents, and reviewing file documentation to guide each loan from pre-approval to closing
- Provide support to loan officers and underwriting teams to ensure loan gets to final approval
- established trust with clients through transparent communication about service offerings, pricing structures, timelines and any other pertinent details related to the loan
- Ensure compliance with company policies, underwriting guidelines, and lending-program requirements
- Currently a mentor
- chosen for Leaders Club 2023
- NMLS certified- ID # 2147607.
Loan Representative II
Regional Acceptance Corporation – subsidiary of Truist bank
11.2016 - 03.2021
- Assist credit manager with numerous tasks
- Pass all yearly audits with an Outstanding score
- Communicate directly with dealers and applicants regarding their loan – effective communication, both internally and externally with clients/dealers
- Collect all stipulations in order to process loan
- Monitor assigned individual queues/performed Team Lead duties
- Reviewed fraud alert/fraud documents
- Placed 4th in the whole company in the Loan Admin Cup.
Business Development
Ernie Palmer Toyota
01.2013 - 11.2016
- Made a minimum of 100 outbound sales calls per day by addressing customer inquiries, solving problems, and providing new product information, and getting customers to commit coming into the dealership
- Developed methods to establish and clarify customer objectives
- Answered and quickly redirected calls
- Manage in and outbound customer contacts from a variety of sources to generate sales opportunities
- Schedule and confirm appointments, review customer deal packages, and perform general office duties
- Trained staff and sales team on new procedures
- Responsible for training all new Internet and Business Development Center employees in sales scripts
- Resolved guest complaints promptly and courteously.
Education
No Degree - Business Management
St. Johns River State College
High School Diploma -
Orange Park High School
05.2009
Skills
- Critical thinking
- Attention to detail
- Team building
- Creative problem solver
- Exceptional communication skills
- Efficient in document review and analysis
- MS Word/Excel/PowerPoint efficient
- Able to demonstrate strong oral and written communication skills
Tel
(904) 236-3153
Timeline
Client Care Specialist III
JP Morgan Chase Bank
04.2021 - Current
Loan Representative II
Regional Acceptance Corporation – subsidiary of Truist bank
11.2016 - 03.2021
Business Development
Ernie Palmer Toyota
01.2013 - 11.2016
No Degree - Business Management
St. Johns River State College
High School Diploma -
Orange Park High School
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