SAIAH GALLARDO PERONA
Portland,OR
Summary
Proficient Supervisor with a proven track record of leading teams to achieve timely project completion. Skillfully assign tasks, conduct employee training, offer constructive feedback, mediate interpersonal conflicts, and implement company procedures. Possess excellent communication and attentive listening skills. Provide effective leadership and visionary guidance to drive teams towards goal attainment.
Overview
14
14
years of professional experience
Work History
Laundry Facility Supervisor
Multnomah Athletic Club
06.2022 - Current
- Improved facility efficiency by implementing streamlined processes and procedures.
- Reduced maintenance costs with proactive equipment inspections and preventative measures.
- Enhanced safety standards by conducting thorough risk assessments and addressing hazards promptly.
- Managed a team of facility staff, providing training and guidance for optimal performance.
- Established effective communication channels between departments, fostering collaboration and teamwork within the organization.
- Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility needs.
- Served as the primary point of contact for external vendors and contractors, streamlining communication efforts throughout various projects.
- Promoted an inclusive work culture that prioritized teamwork while respecting individual strengths and perspectives.
PM Housekeeping Supervisor
Multnomah Athletic Club (MAC)
02.2021 - 06.2022
- Ensures all Housekeeping Services department functions are performed to exceed MAC cleaning standards
- Ensures the MAC facilities are clean and orderly and demonstrates the importance of providing quality service to members
- Administers all Laundry and Housekeeping operations while promoting sustainability, green cleaning and best practices
- Ensure that department supplies and member consumables are always readily available
- Performs departmental inventories and engages with other departments to oversee equipment maintenance and repair
- Develops and manages department operating and capital budgets, including labor, materials, supplies and equipment
- Plans equipment replacements and maintains a replacement schedule for capital planning purposes
- Stays current with housekeeping business and technology trends, and utilizes continuing educational opportunities
- Researches new laundry and housekeeping equipment, products and processes
- Implements appropriate changes and makes recommendations for capital purchases and facility renovations to improve quality and productivity in a cost efficient manner
- Complies with, demonstrates and promotes all regulatory laws and MAC safety policies
- Ensures other employees and contractors are trained and knowledgeable with policies and Emergency Response procedures
- Cultivates, maintains and enhances interdepartmental relationships.
Housekeeping Assistant Manager
Hotel Lucia
03.2017 - 01.2021
- Supervise the daily operation of a 127 guest rooms and direct 21 housekeeping staff in daily duties, including cleaning rooms and all public areas and ensures that the Hotel is presented at its best at all times
- Scheduling housekeeper shifts and ensuring adequate staff at each shift
- Oversee the laundry operation, ensuring that the staff has enough supplies for servicing rooms as well as maintaining the equipment maintenance schedule and laundry cleaning supplies
- Inspect vacant cleaned rooms for conformance to prescribed standard cleanliness
- Check mini bars and providing charge list to front office for posting to guest account
- Inventories and orders supplies and equipment necessary for the day-to-day operation
- Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Continual open communication with front desk personnel, managers, housekeeping staff regarding room status, updates and concerns.
Room Inspector
Hotel Modera
06.2016 - 03.2017
- Inspected clean vacant rooms and restocked mini bar
- Answered calls and provided room service as requests
- Cleaned, swept, vacuumed, mopped and restocked designated areas
- Cleaned the break room, restrooms and linen closets
- Assisted housekeeping staff with their cleaning supplies and chemicals
- Helped them with changing bed linens and empty trash as required
- Helped laundry department with their duties as needed.
Data Entry Specialist
Pyramid Consulting Inc
03.2014 - 08.2014
- Obtained scanned records and uploaded them into the database
- Entered numerical data into databases in a timely and accurate manner
- Oversaw the incoming faxes documents and provided necessary resolution as requested
- Assisted with other administrative duties to other departments when needed including, but not limited to, responding to phone calls, filing and data entry.
Order Validation Specialist II
F5 Networks, Inc
02.2010 - 06.2011
- Coordinated and maintained purchaser records for warranty purposes and customer retention
- Administered and maintained support contracts for customers worldwide
- Processed all incoming orders and validated prerequisites before purchases are completed
- Performed clerical duties for the Order Validation Department as necessary and customer account phone support
- Maintained hard-copy filing system and converted certain documents to digital format for electronic searches and interdepartmental exchanges
- Continually verified customers tax rate or exemption status to be accurately reflected in their records
- Processed an average of 300 invoices per day for a large-scale organization
- Coordinated approval processes of all accounts payable invoices
- Conducted month-end balance sheet reviews and reconciled any variances
- Balanced batch summary reports for verification and approval
- Printed out high volumes of Proof and Transfer of Claims on a daily basis
- Filed Claims electronically and manually
- Helped other departments with data entry, assisted clients over the phone, researched account information through Court and Trustee websites, sending, sorting and distributing mail
- Trained new hires and helped supervise colleagues when supervisor is away
- Support our office with administrative tasks.
Education
Tigard High School
Tigard, ORSkills
- Time management skills
- Attention to detail
- Communication skills
- Interpersonal skills
- Flexibility
- Customer service
- Housekeeping hard skills
- Office Skill: 10-Key (10 years)
- Adobe Acrobat
- Proofreading
- Word Processing
- Databases
- Teaching/Mentoring
- Computer literacy
Timeline
Laundry Facility Supervisor
Multnomah Athletic Club
06.2022 - Current
PM Housekeeping Supervisor
Multnomah Athletic Club (MAC)
02.2021 - 06.2022
Housekeeping Assistant Manager
Hotel Lucia
03.2017 - 01.2021
Room Inspector
Hotel Modera
06.2016 - 03.2017
Data Entry Specialist
Pyramid Consulting Inc
03.2014 - 08.2014
Order Validation Specialist II
F5 Networks, Inc
02.2010 - 06.2011
Tigard High School
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