Summary
Overview
Work History
Education
Skills
Timeline
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Gallardo "Saiah" J. Perona

Portland,Oregon

Summary

Dynamic Housekeeping Supervisor skilled in developing and training teams, effectively controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture.

Overview

14
14
years of professional experience

Work History

Housekeeping Supervisor

Hotel Lucia
Portland, OR
03.2017 - Current
  • Direct 21 housekeeping staff in daily duties, including cleaning rooms, ensuring all public area is clean and well presented at all time and oversee laundry operation.
  • Supervise the daily operation of the housekeeping department of a 127-guest rooms and suites.
  • Inspect vacant cleaned rooms for conformance to prescribed standard cleanliness.
  • Perform responsibilities of checking mini bars and providing charge list to front office for posting to guest account.
  • Scheduling shifts and ensuring adequate staff at each shift for the entire housekeeping department.
  • Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment Continual open communication with front desk personnel, managers, housekeeping staff regarding room status, updates and concerns.
  • Inventories and orders supplies and equipment necessary for the day-to-day operation.
  • Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.

Room Inspector / Houseman

Hotel Modera
Portland, OR
06.2016 - 03.2017
  • Inspected clean vacant rooms and restocked mini bar.
  • Answered calls and provided room service as requests.
  • Cleaned, swept, vacuumed, mopped and restocked designated areas.
  • Cleaned the break room, restrooms and linen closets.
  • Assisted housekeeping staff with their cleaning supplies and chemicals.
  • Helped them with changing bed linens and empty trash as required.
  • Helped laundry department with their duties as needed.

Data Entry Specialist

Pyramid Consulting Inc
Portland, OR
03.2014 - 08.2014
  • Obtained scanned records and uploaded them into the database.
  • Entered numerical data into databases in a timely and accurate manner.
  • Oversaw the incoming taxes documents and provided necessary resolution as requested.
  • Assisted with other administrative duties to other departments when needed including, but not limited to, responding to phone calls, filing and data entry.

Order Validation Specialist II

F5 Networks
Seattle, WA
02.2010 - 06.2011
  • Coordinated and maintained purchaser records for warranty purposes and customer retention.
  • Administered and maintained support contracts for customers worldwide.
  • Processed all incoming orders and validated prerequisites before purchases are finalized.
  • Performed clerical duties for the Order Validation Department as necessary and customer account phone support.

Education

High School Diploma -

Tigard High School
Tigard
1997

Skills

  • Hotel operations and management
  • Hospitality background
  • Computer knowledge
  • Microsoft Office knowledge
  • Guest satisfaction specialist
  • Detail-oriented
  • Problem solving
  • Commitment to quality and service
  • Strong communication skills
  • Employee hiring and retention

Timeline

Housekeeping Supervisor

Hotel Lucia
03.2017 - Current

Room Inspector / Houseman

Hotel Modera
06.2016 - 03.2017

Data Entry Specialist

Pyramid Consulting Inc
03.2014 - 08.2014

Order Validation Specialist II

F5 Networks
02.2010 - 06.2011

High School Diploma -

Tigard High School

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Gallardo "Saiah" J. Perona