Galo Enriquez
Summary
Service-oriented Claims Adjuster skilled in investigating and analyzing liability concerning property and personal loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated with more than 5 years of experience interviewing specialists, witnesses and claimants to compile information. Superbly positioned to investigate, evaluate and settle property claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with insureds, attorneys, experts and agents to gain details for processing claims.
Proficient in Oracle, SAP, Claim Center, MS Office, Chat GPT
Overview
17
17
years of professional experience
Work History
Independent Adjuster - All-lines 620
Jimmie Giles Financial, L.L.C.
11.2021 - Current
- Managed a large caseload while maintaining strict attention to detail and accuracy in documentation.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
- Optimized data management processes by accurately documenting claim details in company systems for easy retrieval during audits or future inquiries.
- Conducted on-site field inspections to assess damages firsthand, allowing for more accurate estimates and informed decision-making regarding repair costs or total loss assessments.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Collaborated with legal teams to represent the company in litigation cases, leading to favorable outcomes in complex claim disputes.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
Billing Manager and PM
MASTEC
01.2018 - 02.2020
- Successfully managed the billing and financials for a Mega construction project by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, scheduled and developed comprehensive billing plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established effective communication among team members for enhanced collaboration and successful billing collection for the 1200 job sites that were built.
- Collaborated closely with senior management and the CFO to align project objectives, revenue, AP, and AR, with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Proposed innovative brand awareness campaigns that would increase brand equity and consequently increase the value of the stock.
Senior Project Manager
REINO DESIGN & ARCHITECTURE
01.2012 - 01.2018
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints by leveraging Design Thinking tools.
- Managed budgets exceeding $10 millions while effectively controlling costs through diligent financial oversight.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Adapted quickly to unexpected challenges or obstacles encountered during execution of more than 35 design and construction projects, devising creative solutions without compromising objectives.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Developed business opportunities and partnerships throughout Latin American, which lead to a consistent 20% average growth in revenue for 5 consecutive years.
Marketing Manager- KAM
PROCTER & GAMBLE
01.2010 - 01.2012
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions across multiple markets in Central and South America.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Implemented global visual merchandising initiatives in 7 countries in Central and South America.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Identified, planned, developed, and managed key account activations in multiple countries.
- Negotiated shelf share by providing ROI data analysis and schematics (layout)
- Increased brand awareness by developing and implementing strategic marketing campaigns that leveraged data mining from retailers' POS in 7 countries.
Store Manager and District Trainer
SMU UNIMARC
01.2008 - 01.2010
- Supervised operations staff and kept employees compliant with company policies and procedures in two 20,000 sq. ft. retail stores.
- Managed inventory control, cash control, and store opening and closing procedures of 5 retail stores in total.
- Inventory forecast based on data mining, and analysis of monthly, quarterly and yearly sales.
- Co-facilitated new stores openings and trained more than 50 new store managers and assistant managers, while ensuring continuous delivery of outstanding results.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Attended internal and external audit reviews.
Marketing Teacher
Santander Bank
01.2007 - 01.2008
- Enhanced student comprehension by incorporating real-life marketing examples and case studies into lessons.
- Enhanced student understanding by designing interactive and engaging lectures, including topics such as Financial Marketing Plans, Branding, Commercial Blogging, and Business-Development Strategies
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
Education
Master of Science - Retail Management And Marketing
IEDE Business School
Santiago De Chile, Chile01.2009
Bachelor of Business Administration - Business Administration
Laureate International University
Quito, Ecuador01.2007
Certificate - International Business
University of Maryland
College Park, MD01.2004
Skills
- Insurance policy coverage knowledge
- Damage Assessment
- Claims Processing
- Project Management
- Sales and Branding
- Public Speaking: Innovation and Creativity
Accomplishments
- Speaker at Google's Startup Grind Global Conference for entrepreneurs | 2016
- Speaker at the United Nations' Habitat III Conference on Sustainable Urban Development | 2016
- Projects and campaigns featured in Elle, L' Officiel, Elegant, Hola Magazine as well as CNN | 2015 - 2020
- Ambassador to Mexico Design Week Festival | 2015
- Speaker at TED X | 2015
- Guest speaker before the Congress of Ecuador | 2015
- Winner of the World Travel Award, World Travel and Tourism Council | 2014, 2015, 2016
Additional Information
- Experience in project management.
- Excellent numerical and analytical skills.
- Ability to work in a fast-paced environment.
- Proactive mindset, ability to think end-to-end workflow processes.
Affiliations
- National Association of Realtors
Software
Proficient in Oracle, SAP, Claim Center, MS Office, Chat GPT
Languages
Spanish
Native or Bilingual
Timeline
Independent Adjuster - All-lines 620
Jimmie Giles Financial, L.L.C.
11.2021 - Current
Billing Manager and PM
MASTEC
01.2018 - 02.2020
Senior Project Manager
REINO DESIGN & ARCHITECTURE
01.2012 - 01.2018
Marketing Manager- KAM
PROCTER & GAMBLE
01.2010 - 01.2012
Store Manager and District Trainer
SMU UNIMARC
01.2008 - 01.2010
Marketing Teacher
Santander Bank
01.2007 - 01.2008
Master of Science - Retail Management And Marketing
IEDE Business School
Bachelor of Business Administration - Business Administration
Laureate International University
Certificate - International Business
University of Maryland
Similar Profiles
Dionisia Tapia-VasquezDionisia Tapia-Vasquez
Independent Adjuster at Jimmie Giles FinancialIndependent Adjuster at Jimmie Giles Financial
Kelly HardeeKelly Hardee
Global Vendor Manager at Dell Financial Services L.L.CGlobal Vendor Manager at Dell Financial Services L.L.C
MINA SHNOUDAMINA SHNOUDA
Relationship Officer at Mabeaat (Hadaf Al Khaleej) Financial Services L.L.CRelationship Officer at Mabeaat (Hadaf Al Khaleej) Financial Services L.L.C
Andres AragonAndres Aragon
Field Claims Adjuster at Independent Adjusting FirmsField Claims Adjuster at Independent Adjusting Firms
Robbert BeachmanRobbert Beachman
Line Cook at Chili's RestaurantLine Cook at Chili's Restaurant