Galvin Todacheeny
Sandy
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of Heavy Duty parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.
Overview
26
26
years of professional experience
Work History
Parts Counter Sales Person
TruckPro
09.2021 - Current
- Greet customers and provided excellent customer service.
- Assist customers with locating the correct part / parts for their needs.
- Answer phone calls and respond to emails from customers inquiring about parts and service.
- Provide quotes for customers.
- Process orders and invoice accurately and efficiently.
- Fill appropriate documents for warranty returns and exchanges when necessary.
- Organize shelves and displays to ensure easy access to products for customers.
- Perform cashier duties such as receiving payments from customers and issuing receipts.
- Communicate effectively with management on any issue or special requests from customers.
- Answer inquiries, resolved problems and finalize parts sales at counter and by telephone or email.
- Keep sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Operate point of sales and parts lookup computer systems.
- Resolve customer concerns and promptly answer inquiries to maintain satisfaction.
- Negotiate prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained, coached, and mentored new sales associates for maximum performance.
Outside Sales Representative
Freedom Truck & Trailer Parts
04.2021 - 09.2021
- Researched potential clients, identified decision makers and developed relationships with them.
- Maintained knowledge of current product offerings and pricing structures.
- Developed and implemented sales strategies to increase revenue.
- Generated leads through cold calling, networking events, referrals.
- Managed accounts by providing solutions that best fit the customer's needs.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Responded promptly to customer inquiries via phone or email.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Negotiated prices and set up contracts to finalize sales agreements.
- Closed product sales to increase revenue and build client loyalty.
- Utilized upselling techniques to maximize revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
Parts Counter Associate
Bruckner Truck Sales
04.2000 - 03.2021
- Greeted customers upon arrival and provided assistance with parts inquiries.
- Processed orders for parts, accessories, and supplies in a timely manner.
- Maintained accurate inventory records of all parts on hand.
- Assisted customers in selecting the appropriate part for their application needs.
- Provided technical advice and support to customers regarding product specifications.
- Organized backroom stock areas to ensure efficient retrieval of requested items.
- Conducted regular cycle counts to maintain accuracy of inventory levels in system database.
- Researched customer requests for special or hard-to-find items using computer databases and other resources.
- Created purchase orders for needed items from vendors when necessary.
- Communicated regularly with vendors regarding pricing, availability, backorders.
- Ensured that merchandise displays were properly stocked and maintained neatness throughout store area.
- Developed strong relationships with both internal and external customers by providing excellent customer service.
- Coordinated with warehouse personnel to ensure timely delivery of parts orders.
- Operated forklift safely to move heavy materials around the warehouse.
- Assisted with training new employees on proper policies and procedures related to the parts counter position.
- Participated in team meetings offering ideas for improvement in operations processes.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Developed strategic sales initiatives to pitch products and services.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Education
Some College (No Degree) -
San Juan College
Farmington, NMHigh School Diploma -
Farmington High School
Farmington, MN05-1992
Skills
- Upselling strategies
- Strong negotiation abilities
- Customer Relationship Building
- Problem-solving skills
- Coordinating paperwork
- Verbal and written communication
- Catalog and parts familiarity
- Customer Service
- Multitasking
- Attention to Detail
- Customer relationship development
- Reliability
- Product and Service Sales
- Decision-Making
- Problem-solving abilities
- Relationship Building
- Parts identification
- Cash handling experience
Education and Training
other,other
Languages
English
Native or Bilingual
Timeline
Parts Counter Sales Person
TruckPro
09.2021 - Current
Outside Sales Representative
Freedom Truck & Trailer Parts
04.2021 - 09.2021
Parts Counter Associate
Bruckner Truck Sales
04.2000 - 03.2021
High School Diploma -
Farmington High School
Some College (No Degree) -
San Juan College