GALVIN VAGUEZ

Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment
Maintain automated supply system for accounting of organizational and installation supplies
and equipment
Issue and receive small arms. Secure and control weapons and ammunition in security areas
Schedule and perform preventative and organizational maintenance on weapons.

Overseeing daily operations, including staff management, inventory control, purchase, customer service, and financial management

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Managed marketing, sales building, and community involvement. Kept facility compliant with health codes, license regulations, maximized quality assurance by completing frequent line checks.

Supervised, trained, hired, conducted performance reviews and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Managed files and records, trained employees through day-to-
day work and complex problems. Provided backup to front desk/back office to step in and assist with various tasks, Completed monthly payroll for 8 employees.
Performed billing, collection and reporting functions for office generating over INR 9,527,400/- annually.

Monitored and Handled reservations, payments for travel
agents and customers.

Responded to customer concerns, provided friendly and knowledgeable support and maintained composure and professionalism. Initiated plans to improve customer relations, quality standards and service efficiency.

Handled employee- related issues to improve performance, professional conduct and attendance reliability.

Developed schedules for up to 12 employees per shift. Supported employees in meeting expectations, Maintained positive customer relations and implemented successful corrective actions.
Effectively supervised staff of 12 personnel by implementing company policies,
protocols, work rules and disciplinary action.

Trained over 10 employees through day-to-day work and complex problems.
Established and updated work schedules, handled Check In, Check outs and external guest calls.

Assisted staff with troubleshooting and resolution of
software.

Organized documents, travel vouchers and payment services.

• (Hospitality, Course Related)

• (Hospitality, Course Related)