KELLIE GALVIN

Co-Founder, Beauty Director, and Podcasts 2019 - 2024

Ask Us Beauty Magazine (www.askusbeautymagazine.com)

Created online, print magazine for the everyday woman to skip the influencers and talk to the experts. The site features all board-certified physicians to include, Plastic Surgeons, Dermatology, Cosmetic Dentists, and Physiologists.
Network with other Beauty Industry Experts provides an opportunity to speak with potential patients about interested procedures.

• Developed key operational initiatives to drive and maintain substantial business growth.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Established foundational processes for business operations.
• Directed market expansions to propel business forward, meet changing customer needs.
• Formed senior leadership team through rigorous interviews and extensive candidate research.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Networked with other businesses and customers to increase sales opportunities and contacts.
• Identified business development challenges and customer concerns for proactive resolution.
• Developed marketing materials and campaigns to boost brand awareness and customer engagement.
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Drove implementation of new market expansion to propel business forward and adapt to market changes.
• Established team of motivated and highly skilled employees to help run business.

My Coach MD provides practice support services for physicians and staff to include hiring and training of staff, as well as secondary alternative to patient support questions.

• Managed over 60 customer calls per day
• Increasing practice of over 40% new patients.
• Provided consulting aesthetic practice training.
• Consulted with healthcare professionals on business decisions.
• Created and implemented organizational policies and procedures.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Communicated closely with patients, ensuring medical information was kept private.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Launched quality assurance practices for each phase of development
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Developed detailed plans based on broad guidance and direction.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Trained interns and newly hired team members on office procedures and computer system.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Developed policies and procedures for effective practice management.
• Boosted staff morale by offering constructive feedback and specific direction.
• Addressed and remedied all patient or team member issues.
• Developed close working relationships with front office and back office staff.

• Managed Sacramento territory to drive sales growth through existing and new customers with focus to increase customer base and market share
• Used execution of Company’s sales strategy to introduce myself, provide laser demonstrations, and follow up
• Developed pipeline, ensure progression and on-going process of conducting cold calling and on-site visits
• Achieved and exceeded both unit and revenue targets from 2012 to 2014
• Proactive on after sales support at installation within customer's site in accordance with policies of company and physicians
• Built and cultivated relationships with key clients, resulting in repeat business and positive reviews.
• Finalized sales contracts with high-value customers.
• Attended industry conferences and trade shows to stay up-to-date with market trends and customer needs.
• Executed successful marketing campaigns to generate new business and expand customer base.
• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Developed and maintained positive relationships with clients in assigned sales territories.
• Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
• Conducted product demonstrations and presentations to potential clients to capture more sales.

• Worked alongside regional sales manager to support sales process by introducing marketing initiative to physicians
• Increased annual revenue with business development strategies by 75%
• Provided staff product training along with sales consultation training to ensure higher conversion rate
• Market for new physicians of ARTAS to ramp up sales setting up practice email & newsletters introducing ARTAS non-surgical hair replacement.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Represented company and promoted products at conferences and industry events.
• Compiled product and customer data to generate informed profit projections.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Kept meticulous client notes and updated account information in company databases.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Targeted new marketing opportunities with core and non-core physicians to generate 35% growth over annual goals.
• Organized medical white paper with leading Dermatologists for histology study and educational training seminars on Fractional CO2 Laser.
• Sustained company sales performance during 2008 economic downturn by implementing Risk-Free Guaranteed Revenue Program with 100% success.
• Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines.
• Scheduled and executed all worldwide trade shows including participation of sales user meetings.
• Supported business development efforts and coordinated with marketing team on special campaigns.
• Managed $150k plus annual marketing budget.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Organized promotional events and interacted with community to increase sales volume.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Communicated product quality and market comparisons by creating sales presentations.
• Managed accounts to retain existing relationships and grow share of business.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Implemented systems and procedures to increase sales.
• Prepared sales presentations for clients showing success and credibility of products.
• Developed corporate sponsorships and worked with industry thought leaders to expand public relations.

• Directed sales support staff in administrative tasks to help sales consultants schedule surgeries.
• Traveled weekly to work with over 15 west coast locations to hit target quotas.
• Managed sales team of 45 employees.
• Concentration on staff participation to develop positive culture and create above average patient experience
• Specialty in hiring and staff training with patient consultant, scheduler, front reception, and clinical back office.
• Created regional sales plans and quotas.
• Forecasted annual, quarterly, and monthly sales goals.
• Coordinated full sales operations within assigned region.
• Built and managed sales funnel using metrics to forecast achievements and measure goals.
• Created robust sales plans and set territory quotas.
• Served instrumental role in opening 14 new west coast offices accounts valued at over 2 million in annual sales.
• Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
• Managed team of sales representatives, providing guidance, coaching and support.
• Monitored and coordinated workflows to optimize resources.
• Established pricing strategies to maintain competitive pricing and maximize profits.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Directed sales support staff in administrative tasks to help sales reps close deals.