Galyna Golynska

• Managed invoicing and payment processing operations.
Handled account payments and provided information regarding
outstanding balances.
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.

•Increased area coverage through effective scheduling and detailed location monitoring.
•Responded to over 50 daily caller requests with information about assistance and timeframes.
•Trained 10 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction .
•Planned, organized and managed work of subordinate staff to
accomplish consistent work within organizational standards. Maintained updated and detailed records of calls in physical and electronic database.
•Increased area coverage through effective scheduling and detailed location monitoring.
•Responded to over 50 daily caller requests with information about assistance and timeframes.
•Trained 10 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction .
•Planned, organized and managed work of subordinate staff to
accomplish consistent work within organizational standards.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.