Galynne Mastorakos
Williston,ND
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. A willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service positions. Always ready to help the team achieve company goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Bartender
M Culinary Concepts
2021.10 - Current
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Checked identification of guests to verify age requirements for alcohol purchase
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server & Bartender
Cold Beers & Cheeseburgers
2021.09 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Operated POS terminals to input orders, split bills and calculate totals
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Policyholder Services
Lincoln Heritage Life Insurance
2023.09 - 2023.10
- Helped clients understand their policies and answer any questions in regard to their policies such as face value, beneficiaries and requesting loans.
- Submitted loan requests, beneficiary changes, owner changes and applying benefits of policies.
- Processed payments and extended if needed.
- Fulfilled social service requests for cash value statements.
- Uploaded and changed cards on file and bank accounts used for automatic payments/called in payments.
- Explain to clients the different types of policies and any additional benefits and riders that were purchased.
- Mitigated any upset clients and used problem solving to keep clients from cancelling.
Server & Bartender
Southbridge
2017.10 - 2019.03
- Create a fun and friendly environment for guests and use my customer service skills to meet the needs of the guests
- Promoting events, specials, and the establishment
- Operated POS terminals to input orders, split bills, and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items
- Trained new employees on restaurant procedures and plating techniques.
HR Assistant
U-Haul
2017.03 - 2017.12
- Handled sensitive and confidential employee information with complete discretion
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Answered, screened, and processed high volume of calls daily with call management system and web-based communications
- Navigated through computer systems to review information and respond appropriately to callers.
Outbound Agent
Ciox Health Consulting Solutions
2015.05 - 2017.03
- Delivered exceptional customer service and handled inquiries and complaints
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and over objections
- Established long-lasting relationships with new and existing customers through warm, personable, and knowledgeable phone interactions
- Documented outbound calling processes and equipped callers with quick-reference job aides to enable recall of less common processes
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
State Coordinator & Account Updater
TruAssets
2014.03 - 2014.12
- Maintained a minimum 55% gross profit margin in areas managed
- Recruited, maintained, and managed all vendors in assigned states
- Assigned all vendor work and ensure timely completion
- Maintained records of customer needs and preferences
- Planned and managed operations to achieve objectives within budgets
- Resolved customer inquiries and complaints requiring management-level escalation
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05.2011
Associate degree in Arts & Science, Introduction to Psychology -
Paradise Valley Community College
Phoenix, AZ05.2025
Skills
- LIMS
- Genysys
- Workday
- Customer Service
- Fast Learner
- Organized
- Microsoft Office Suite
- Creative Thinking
- Problem Solving
- Punctual
- WPM: 100+
Timeline
Policyholder Services
Lincoln Heritage Life Insurance
2023.09 - 2023.10
Bartender
M Culinary Concepts
2021.10 - Current
Server & Bartender
Cold Beers & Cheeseburgers
2021.09 - Current
Server & Bartender
Southbridge
2017.10 - 2019.03
HR Assistant
U-Haul
2017.03 - 2017.12
Outbound Agent
Ciox Health Consulting Solutions
2015.05 - 2017.03
State Coordinator & Account Updater
TruAssets
2014.03 - 2014.12
High School Diploma -
North Canyon High School
Associate degree in Arts & Science, Introduction to Psychology -
Paradise Valley Community College
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