Summary
Work History
Education
Skills
Timeline
Generic

GAMAL GHOBRIAL

HOTEL PROFESSIONAL
New York,NY

Summary

Dedicated hospitality professional with history of diversified experiences as a A la Carte and Banquet Server. High- level experience with food, beverage, and wine services. Skilled in customer satisfaction, working under pressure, and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Bartender Attendant

Broadway Lounge
New York, NY
2004 - 03.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Prepared classic, modern and unique cocktails for each customer.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Banquet Server

Marriot Hotel
New York, NY
1996 - 03.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Arranged linens and table settings according to seating plan and event theme.

Banquet Server

Marriott
Teaneck, NJ
1993 - 2001
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Arranged linens and table settings according to seating plan and event theme.

A La Carte Server

Holiday Inn
Newark, NJ
1991 - 1993
  • Kept work and food areas pristine to meet presentation and food safety requirements.
  • Took customer orders and prepared take-out items.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Managed multiple tasks in high-volume environment.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.

Banquet Server

Newark International Airport
Newark , NJ
1990 - 1993
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Catering to different cultures and nationalities around the world.

A La Carte Server

Newark Airport
Newark, NJ
1989 - 1991
  • Kept work and food areas pristine to meet presentation and food safety requirements.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Managed multiple tasks in high-volume environment.

Banquet Server

Nile Hilton
Cairo, Egypt
1983 - 1985
  • Provided friendly, courteous service to create memorable moments for guests.
  • Work in coffee break services, trainee and carving skill.
  • Provided breakfast, lunch, nd dinner services as well as parties and meetings
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Arranged linens and table settings according to seating plan and event theme.

Banquet Server

Sheraton Hotels
Cairo, Egypt
1982 - 1984
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Arranged linens and table settings according to seating plan and event theme.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Diploma - Hospitality

Hotel Traveling Agencies Institute
Cairo, Egypt

Skills

Elegant food plating

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Timeline

Diploma - Hospitality

Hotel Traveling Agencies Institute

Banquet Server

Sheraton Hotels
1982 - 1984

Banquet Server

Nile Hilton
1983 - 1985

A La Carte Server

Newark Airport
1989 - 1991

Banquet Server

Newark International Airport
1990 - 1993

A La Carte Server

Holiday Inn
1991 - 1993

Banquet Server

Marriott
1993 - 2001

Banquet Server

Marriot Hotel
1996 - 03.2020

Bartender Attendant

Broadway Lounge
2004 - 03.2020

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GAMAL GHOBRIAL HOTEL PROFESSIONAL