Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gamal Sharif

Bedford,TX

Summary

Proven customer service expert with a track record of enhancing customer satisfaction and loyalty at Enterprise Car Rental. Skilled in resolving complaints and mentoring new hires, demonstrating exceptional communication and problem-solving abilities. Increased loyalty metrics by Number%, showcasing a blend of client relations excellence and a customer service mindset.

Overview

9
9
years of professional experience

Work History

Customer Service

Sam's Club
05.2023 - 07.2024
  • Provided exceptional customer service, demonstrating knowledge of store policies and procedures.
  • Provided exceptional customer service, addressing patron concerns promptly and professionally.
  • Enhanced customer service through social media, addressing queries and concerns.
  • Provided exceptional customer service, resolving complex issues promptly and professionally.
  • Promoted repeat business by consistently delivering superior customer service experiences.
  • Operated register to provide great customer service.
  • Strengthened client relationships through regular communication and exceptional customer service.
  • Provided outstanding customer service by addressing visitor needs promptly.
  • Communicated effectively with students and provided outstanding customer service.
  • Provided excellent customer service by addressing inquiries promptly and knowledgeably.
  • Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores Number%.
  • Strengthened company reputation by delivering exceptional customer service and support.

Customer Service Representative

Enterprise Car Rental
11.2021 - 09.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Security Officer

Vision Tactical
02.2015 - 05.2020
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Education

Pedagogy

Institute Moanda
Kinshasa D,R,C
07.2013

Skills

  • Customer service mindset
  • Customer service excellence
  • Client Relations and Customer Service
  • Pharmacy Customer Service

Languages

French
Native or Bilingual
Swahili
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Customer Service

Sam's Club
05.2023 - 07.2024

Customer Service Representative

Enterprise Car Rental
11.2021 - 09.2023

Security Officer

Vision Tactical
02.2015 - 05.2020

Pedagogy

Institute Moanda

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Gamal Sharif