GAMALIER MORALES
Bronx,USA
Summary
Dynamic hospitality professional with a proven track record at Hook & Reel, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and maintaining high standards of cleanliness. Skilled in cash handling and effective communication, consistently delivering exceptional guest experiences in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Busser / Dishwasher / Barback / Host / Expo / Food Runner / Server / Supervisor
Hook & Reel
Bronx, NY
08.2021 - 01.2025
- Maintained restaurant cleanliness and hygiene through detailed janitorial tasks.
- Ensured kitchen efficiency by organizing supply stations and managing dishwashing operations.
- Supported bar operations through restocking, inventory checks, and upkeep.
- Delivered accurate food orders promptly while maintaining outstanding customer service.
- Reviewed outgoing orders to reduce errors and maintain quality control.
- Prepared to-go orders with precision in packaging and presentation.
- Assisted with seating coordination, equipment movement, and event preparation.
- Addressed guest needs professionally to ensure customer satisfaction.
Building Porter
Zeckendorf Towers
Manhattan, NY
08.2019 - 11.2019
- Performed cleaning and maintenance of building areas, driveway, and garbage disposal.
- Assisted residents by resolving minor disputes and providing courteous support.
- Delivered mail and packages accurately and on time.
- Moved furniture and supported building upkeep tasks as required.
Concession / Box Office / Floor Staff
Regal New Roc Stadium 18 RPX & IMAX
New Rochelle, NY
04.2018 - 09.2019
- Awarded Employee of the Month – December 2018.
- Provided exceptional customer service in a high-volume theater environment.
- Managed ticket sales and box office operations using POS systems.
- Maintained concession and lobby cleanliness and restocked inventory.
- Supported auditorium operations, including seating flow and guest requests.
Education
High School Regents Diploma -
Urban Assembly School for Wildlife Conservation
Bronx, NY06.2017
Skills
- Leadership and team support
- Cash handling and POS operations
- Time management and multitasking
- Effective communication
- Detail-oriented and organized
- Customer service excellence
Timeline
Busser / Dishwasher / Barback / Host / Expo / Food Runner / Server / Supervisor
Hook & Reel
08.2021 - 01.2025
Building Porter
Zeckendorf Towers
08.2019 - 11.2019
Concession / Box Office / Floor Staff
Regal New Roc Stadium 18 RPX & IMAX
04.2018 - 09.2019
High School Regents Diploma -
Urban Assembly School for Wildlife Conservation