Summary
Overview
Work History
Education
Skills
Timeline
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GAMALIER MORALES

Bronx,USA

Summary

Dynamic hospitality professional with a proven track record at Hook & Reel, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and maintaining high standards of cleanliness. Skilled in cash handling and effective communication, consistently delivering exceptional guest experiences in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Busser / Dishwasher / Barback / Host / Expo / Food Runner / Server / Supervisor

Hook & Reel
Bronx, NY
08.2021 - 01.2025
  • Maintained restaurant cleanliness and hygiene through detailed janitorial tasks.
  • Ensured kitchen efficiency by organizing supply stations and managing dishwashing operations.
  • Supported bar operations through restocking, inventory checks, and upkeep.
  • Delivered accurate food orders promptly while maintaining outstanding customer service.
  • Reviewed outgoing orders to reduce errors and maintain quality control.
  • Prepared to-go orders with precision in packaging and presentation.
  • Assisted with seating coordination, equipment movement, and event preparation.
  • Addressed guest needs professionally to ensure customer satisfaction.

Building Porter

Zeckendorf Towers
Manhattan, NY
08.2019 - 11.2019
  • Performed cleaning and maintenance of building areas, driveway, and garbage disposal.
  • Assisted residents by resolving minor disputes and providing courteous support.
  • Delivered mail and packages accurately and on time.
  • Moved furniture and supported building upkeep tasks as required.

Concession / Box Office / Floor Staff

Regal New Roc Stadium 18 RPX & IMAX
New Rochelle, NY
04.2018 - 09.2019
  • Awarded Employee of the Month – December 2018.
  • Provided exceptional customer service in a high-volume theater environment.
  • Managed ticket sales and box office operations using POS systems.
  • Maintained concession and lobby cleanliness and restocked inventory.
  • Supported auditorium operations, including seating flow and guest requests.

Education

High School Regents Diploma -

Urban Assembly School for Wildlife Conservation
Bronx, NY
06.2017

Skills

  • Leadership and team support
  • Cash handling and POS operations
  • Time management and multitasking
  • Effective communication
  • Detail-oriented and organized
  • Customer service excellence

Timeline

Busser / Dishwasher / Barback / Host / Expo / Food Runner / Server / Supervisor

Hook & Reel
08.2021 - 01.2025

Building Porter

Zeckendorf Towers
08.2019 - 11.2019

Concession / Box Office / Floor Staff

Regal New Roc Stadium 18 RPX & IMAX
04.2018 - 09.2019

High School Regents Diploma -

Urban Assembly School for Wildlife Conservation