GAMLIN CORY
La Mesa,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Remains professional and tactful in all situations with focus on increasing satisfaction and retention.
Overview
12
12
years of professional experience
Work History
Leasing Marketing Manager
H.G. Fenton
04.2023 - Current
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state and federal regulations.
- Help organize community events
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed social media accounts for optimal audience engagement and increased online presence.
Assistant Front Office Manager
Manchester Grand Hyatt San Diego
12.2021 - 10.2022
- Help oversee daily operation of front desk.
- critical player in ensuring guest satisfaction and deescalating guest issues.
- Examined financials for opportunities for growth and savings
- Created, prepared, and delivered reports to various departments.
- Trained new-hires on procedures to better service customers.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored customer service trends and provided insights to management team for further improvement.
- Served as floating manager-on-duty, MOD, to cover FOM off days.
- Scheduling
- Payroll processing
Business Development Associate
LPL Financial
10.2020 - 08.2021
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Assistant Front Office Manager
Manchester Grand Hyatt San Diego
08.2018 - 06.2020
- Help oversee daily operation of front desk.
- critical player in ensuring guest satisfaction and deescalating guest issues.
- Examined financials for opportunities for growth and savings
- Created, prepared, and delivered reports to various departments.
- Trained new-hires on procedures to better service customers.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored customer service trends and provided insights to management team for further improvement.
- Served as floating manager-on-duty, MOD, to cover FOM off days.
- Scheduling
- Payroll processing
Upsell Supervisor
Manchester Grand Hyatt San Diego
12.2016 - 08.2018
- Responsible for operations of upsell program
- This included coaching low performing staff to maximize their skills and potential, organizing and implementing employee incentives, and forecast/track opportunities for financial growth prior to guest arrival
- Other administrative tasks included generating weekly reports and communicating progress to upper/corporate management
- Provided in person training to Minneapolis, Chicago, New York, and Texas upsell supervisors
- Helped increase revenue by 22% in two year span
- 2017 #1 Hyatt Global Upsell Team
- 2018 #1 Hyatt Global Upsell Team
Front Office Host
Manchester Grand Hyatt San Diego
08.2015 - 12.2016
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided information about current and future events at facility.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Front Desk Agent
Clarion Hotel
06.2014 - 08.2015
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Group Fitness Instructor
Fitbody Bootcamp
03.2012 - 08.2015
- Educated participants on proper nutrition and healthy lifestyle habits.
- Adapted classes to meet needs of participants with varying fitness levels.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
Education
High School Diploma And Some College -
Morse High School
San Diego, CASkills
- Customer Relations
- Oral and Writing Communication
- Workflow Planning
- Building Morale
- Accounts Payable and Receivable
- Front Office Management
- Staff Management
- Conflict Management
- Inventory Oversight
- Suggestive Selling
- Digital Marketing
Timeline
Leasing Marketing Manager
H.G. Fenton
04.2023 - Current
Assistant Front Office Manager
Manchester Grand Hyatt San Diego
12.2021 - 10.2022
Business Development Associate
LPL Financial
10.2020 - 08.2021
Assistant Front Office Manager
Manchester Grand Hyatt San Diego
08.2018 - 06.2020
Upsell Supervisor
Manchester Grand Hyatt San Diego
12.2016 - 08.2018
Front Office Host
Manchester Grand Hyatt San Diego
08.2015 - 12.2016
Front Desk Agent
Clarion Hotel
06.2014 - 08.2015
Group Fitness Instructor
Fitbody Bootcamp
03.2012 - 08.2015
High School Diploma And Some College -
Morse High School
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